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ProjectWise Design Integration Forum ProjectWise / BentleyConnect login
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    ProjectWise / BentleyConnect login

    L C
    Offline L C 6 months ago

    A major client has opted to use ProjectWise as the platform to manage document sharing and transfer. They have provided links to the portal that require users to sign in.

    I signed up with a new account but have not yet been able to sign in successfully to Bentley Connect or ProjectWise. When attempting to sign in, after entering the password, Bentley Connect message says "We didn't recognize the email address or password you entered. Please try again."

    I have clicked the option "Forgot your password" and received the One-time Passcode. When entering this code the web page advises "The system was unable to reset the password. Please contact a site administrator for assistance." I also receive an email with the message "The system was unable to reset the password. Please contact a site administrator for assistance."

    I have used the Bentley help chat. The Rep advised to submit a support ticket at https://apps.bentley.com/srmanager, however when I click on "Login and Website Assistance", the web page error says "You have no permission to access the Service Request Manager."

    I have spend over a month trying to resolve this issue. This is incredibly frustrating and the lack of support options is impacting our project and client relationship.

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