• State Not Answered
  • Replies 4 replies
  • Subscribers 62 subscribers
  • Views 273 views
  • Users 0 members are here

PW Drive 2023.2.252 Connection Issues

eddiegiese
Offline

We have a few users who just upgraded to ProjectWise Drive 2023.2.252 and are receiving this error when trying to sync a project: 

I confirmed that they do indeed have an internet connection, PW Drive is running and they are signed in, and they are not on an active VPN.  

Is anyone else seeing this with the latest version? What is the fix? 

Parents
  • 0 Offline

    Hi, Eddie. 
    Please ask your user to do the following:

    1) Sign out of PW Drive

    2) Exit/Quit PW Drive (from the icon in the Windows system tray)

    3) Make sure that Connection Client is up to date. if it is not, update it  if it is, then repeat steps 1&2 for the Connection Client

    4) Open/Sign into the Connection Client

    5) Open/Sign into PW Drive  

    if they are still experiencing problems, please open a case with Technical Support  

Reply
  • 0 Offline

    Hi, Eddie. 
    Please ask your user to do the following:

    1) Sign out of PW Drive

    2) Exit/Quit PW Drive (from the icon in the Windows system tray)

    3) Make sure that Connection Client is up to date. if it is not, update it  if it is, then repeat steps 1&2 for the Connection Client

    4) Open/Sign into the Connection Client

    5) Open/Sign into PW Drive  

    if they are still experiencing problems, please open a case with Technical Support  

Children

Communities
Support and Services
Training and Learning
Social Media