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ProjectWise Design Integration Forum External User PW Web Connections not showing
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    External User PW Web Connections not showing

    Tim Knaus
    Offline Tim Knaus 1 month ago

    Good Morning,

    Has anyone had an issue with ProjectWise Project Web Connections not showing up on a Project for External Organizations? I am attempting to setup a project with PW Web Connections and will have External Organizations on the project. Everything is working as expected internally, however when testing an external account. I do not see the PW Web Connection for the project. Invite was accepted and external account can access the project, just no Web Connection. Running the current versions WSG, Gateway Services, and Plug-in.

    Thanks..

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    • Tim Knaus
      Offline Tim Knaus Fri, Oct 20 2023 4:53 PM in reply to Kevin van Haaren +1
      Kevin, I think I have solved the issue. It appears that you must also invite the organization to the Web Connection(s) in the ProjectWise Project. This is in addition to inviting the individual users…
    • Tim Knaus
      Offline Tim Knaus Mon, Oct 23 2023 9:38 AM in reply to Dave Cumming +1
      Dave, Thanks for the information. This is the first time we are trying this out with external users. I was missing the sync part of the process for the web connections.
    • Kevin van Haaren
      0 Offline Kevin van Haaren Fri, Oct 20 2023 11:54 AM

      Is the external user account setup in ProjectWise Design Integration with the same IMS identity?

       

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    • Tim Knaus
      0 Offline Tim Knaus Fri, Oct 20 2023 12:00 PM

      Yes, the identity is the same. We are using Windows Sync'd accounts and I have added the IMS identity to the account. In my past experience with this I didn't have to use IMS for that to work, but that was internal. Had to provide domain credentials to access the connection but the connection still appeared to the user.

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    • Tim Knaus
      0 Offline Tim Knaus Fri, Oct 20 2023 4:53 PM in reply to Kevin van Haaren

      Kevin,

      I think I have solved the issue. It appears that you must also invite the organization to the Web Connection(s) in the ProjectWise Project. This is in addition to inviting the individual users. It is done from the ProjectWise Web Connection Administration Settings.


      Thanks as always for your response...

      Tim..

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    • Dave Cumming
      0 Offline Dave Cumming Fri, Oct 20 2023 4:55 PM in reply to Tim Knaus

      Tim, which web platform are you using for this?

      Connect, PW365, Bentley Infrastructure Cloud?

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    • Tim Knaus
      0 Offline Tim Knaus Fri, Oct 20 2023 4:59 PM in reply to Dave Cumming

      We are using Connect.

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