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<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>Pw8i Web - External user unable to view icons</title><link>https://communities.bentley.com/products/projectwise/f/projectwise-di-forum/69369/pw8i-web---external-user-unable-to-view-icons</link><description>Our system is ProjectWise V8i SS1 . One external client user indicates that on a computer that has 1600 x 1200 resolution - he cannot see the icons or menu items. I don&amp;#39;t have a monitor with that resolution - but did have one with 1440 X 990 and that</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>Re: Pw8i Web - External user unable to view icons</title><link>https://communities.bentley.com/thread/181468?ContentTypeID=1</link><pubDate>Fri, 19 Aug 2011 01:07:43 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:dc2ca913-e105-4b2b-8d1c-84c5ea9492cb</guid><dc:creator>Dan Williams</dc:creator><description>&lt;ul&gt;
&lt;li&gt;[quote user=&amp;quot;Greg Hruby&amp;quot;]&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Woudl that change your perspective on the problem? &amp;nbsp;&lt;/p&gt;
&lt;p&gt;- Assuming web only - no PWExplorer installed - the DLL&amp;#39;s/RSC files should not matter?&lt;/p&gt;
&lt;p&gt;-Assuming web and PWExplorer - and the user is getting normal access and function for internal thick connection, but poor-limited talking to our web site &amp;nbsp;.... then. &amp;nbsp; Does version compatibility become a concern?&lt;/p&gt;
&lt;div style="clear:both;"&gt;[/quote]Greg,&lt;/div&gt;
&lt;p&gt;&lt;span&gt;Question 1: Possibly, the more information, the better. It is always useful to post what version(s) of software are in use as well as other pertinent information like the OS used, etc.&amp;nbsp; But I don&amp;#39;t think the missing icons or menu items are related to the user having, or not having ProjectWise Explorer installed.&amp;nbsp; I would check to make sure that the user is using a supported version of IE as well as checking to see if the ProjectWise Web Server is actually &amp;quot;serving up&amp;quot; the necessary information by verifying the configuration on another external machine (regardless of the resolution of the monitor used).&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span&gt;Question 2: I would agree.&amp;nbsp; &lt;/span&gt;&lt;span&gt;The &lt;span&gt;ProjectWise&lt;/span&gt; web client should operate independently of the ProjectWise Windows client (i.e. ProjectWise Explorer).&amp;nbsp; There are plenty of users who use the web client only and don&amp;#39;t have PWE&amp;nbsp;installed and everything works fine.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span&gt;Question 3:&amp;nbsp;&lt;/span&gt;&lt;span&gt;I&amp;#39;m not sure what you mean by &amp;quot;poor-limited talking to our web site&amp;quot;.&amp;nbsp; I would think that if you have access to the web site, then you would have access to all the icons and menu items.&amp;nbsp; I&amp;nbsp;would check to see if you have to necessary (and correct) add in for IE.&amp;nbsp; I&amp;#39;m not sure what happens if you access different PW Web sites that are using different versions of PW.&amp;nbsp; Perhaps someone else can answer that question.&amp;nbsp; I haven&amp;#39;t had to access multiple web sites that were using different versions of ProjectWise so I can&amp;#39;t really say how it would work.&amp;nbsp; Version compatibility is always an &amp;quot;issue&amp;quot;, but you should get a message about that if it is a problem, not missing icons or menu items.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span&gt;Other things I would check for the web client issues:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;Is the ProjectWise Web Server working for any other external clients?&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span&gt;Is the version of IE supported?&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span&gt;Is IE configured as recommended for this user?&amp;nbsp; (There&amp;#39;s information about this in the &amp;quot;ProjectWise Implementation Guide&amp;quot; - chapter 12.)&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span&gt;Is there anything on the end user&amp;#39;s machine (fire wall, anti-virus) that might be interfering?&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span&gt;&lt;/span&gt;&amp;nbsp;&lt;span&gt;Sorry I can&amp;#39;t help more.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span&gt;&lt;/span&gt;&amp;nbsp;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Pw8i Web - External user unable to view icons</title><link>https://communities.bentley.com/thread/181450?ContentTypeID=1</link><pubDate>Thu, 18 Aug 2011 22:17:49 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:952bd371-c801-4ed8-bd6c-9028a677e1b1</guid><dc:creator>Greg Hruby</dc:creator><description>&lt;p&gt;Dan - &lt;/p&gt;
&lt;p&gt;thank you for the reply. &amp;nbsp;two comments.. &lt;/p&gt;
&lt;p&gt;1) the user is connecting to &amp;nbsp;the PW8i web-part - but there is no gateway installed. &amp;nbsp; &amp;nbsp;&lt;/p&gt;
&lt;p&gt;That being said -&lt;/p&gt;
&lt;p&gt;2) the users company may in fact have Projectwise Explorer installed for their internal system. I&amp;#39;ll need to verify.&lt;/p&gt;
&lt;p&gt;Woudl that change your perspective on the problem? &amp;nbsp;&lt;/p&gt;
&lt;p&gt;- Assuming web only - no PWExplorer installed - the DLL&amp;#39;s/RSC files should not matter?&lt;/p&gt;
&lt;p&gt;-Assuming web and PWExplorer - and the user is getting normal access and function for internal thick connection, but poor-limited talking to our web site &amp;nbsp;.... then. &amp;nbsp; Does version compatibility become a concern? &lt;/p&gt;
&lt;p&gt;as for the &amp;quot;automatic&amp;quot; &amp;nbsp;repair - we&amp;#39;ve noted that in respect to other parts of the application. &amp;nbsp;It seems bound and determined to run!&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Pw8i Web - External user unable to view icons</title><link>https://communities.bentley.com/thread/180858?ContentTypeID=1</link><pubDate>Thu, 11 Aug 2011 20:49:28 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:8d2ddafc-2119-4f07-9966-3a2365d647e7</guid><dc:creator>Dan Williams</dc:creator><description>&lt;p&gt;I don&amp;#39;t think the screen resolution has anything to do with it as that is the same resolution as my monitor and I use ProjectWise Explorer (SELECTseries 3) remotely without any missing icons or menu items...&lt;/p&gt;
&lt;p&gt;I would check to see if ProjectWise Explorer is properly installed. &amp;nbsp;In the past, if you were missing the resource files (the files under ..\ProjectWise\rsrc), then you wouldn&amp;#39;t see any text in the menus, just funny &amp;quot;numbers&amp;quot;. &amp;nbsp;Not sure about the icons, but they probably come from either .icon files or from inside of DLLs or EXEs that might be missing or corrupted.&lt;/p&gt;
&lt;p&gt;I just tried starting ProjectWise Explorer (SELECTseries 3) on my box, but I first moved the resource files out of the rsrc folder, and PWE simply repaired itself! &amp;nbsp; I don&amp;#39;t know if &amp;quot;SS1&amp;quot; does the same, so &amp;nbsp;I would try reinstalling (or repairing) the ProjectWise Explorer installation first and see if that helps.&lt;/p&gt;
&lt;p&gt;A screen shot would probably help if you can provide one.&lt;/p&gt;
&lt;p&gt;HTHs&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>