Hi we are using projectwise and we have offices in different countries. Our team in Australia would like to use our team in Philippines to work on the project but we are having a hard time loading a file. Please read below for the issue our team has found. Australia is where the main server of ProjectWise.
Opening a typical structural model (first load) took more than 20 minutes to open. Obviously second-loads were much faster – but it bogged down once a different model was opened, as it used a different set of references. There are many hundreds of models and thousands of referenced files on this project.
The problem we face is it’s tough to put an exact scientific number on the impact of running live via Project Wise (it will depend on the model and its dependencies), but the feeling we have from what we’ve seen is it will be prohibitively slow.
Unfortunately it is not an option to “pre-populate” the remote caches, as the system needs to populate itself (integration server to cache server) and we cannot do it by simply “bringing files up on a hard disk.” Pre-population has to be done over the data links, and the amount of data we have is too large to pre-populate via our existing links. I also have concerns that even with a pre-populated cache we’d still have problems due to the rapid growth and high number of changes that are occurring on this project.
Agree with the responses provided by Ian and Kevin and would note Ian's comment about Prefill the Cache. You should discuss this with Bentley Tech support.
Latency should not be a significant issue between Australia and the Philippines unless you are running the link at max capacity. I would expect ping/pwping times to be about 150 ms or less.
What applications are you running?
When you quote the figure of 2 GB in another reply, is this how much data you can transfer in one hour?
Has Delta file transfer been enabled?
Have you confirmed that your PW Cache Servers are properly configured and that the PW clients in remote offices are using them?
The problem that you are experiencing is, most likely, being caused by several factors and you should consider seeking professional assistance. With persistence you should be able to sort issues out yourself but do you really want it to take several months?
Needs ProjectWise, CAD application and Network Infrastructure skillset involved.
Do you have offices in Australia and the Philippines is this the link your 150ms is based on ?
we are seeing Europe->Malaysia +360 Europe->Singapore 360ms but we have Europe->shanghai down to 280ms
I like your note about about confirming the clients are actually connecting to the caching server and not by passing and going directly to the PW integration server - we have been there too, the PWping tool gives a good check.
Yes, the 150ms figure is based on practical experience having recently been involved with a PW setup as per the original poster's scenario. When providing this figure I slightly over-quoted the latency, does also depend on if your ProjectWise Server is in the same location as your internet pipe.
Not suprised by the latency figures you have quoted.