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ProjectWise PowerShell Extensions Forum Have the email notifications for this community stopped sending?
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    Have the email notifications for this community stopped sending?

    Nathan Banks
    Offline Nathan Banks over 4 years ago

    My collegues and myself havent recieved any email notifications since early January.
    I get the non-stop sales/advertising emails about every Bentley product there is, but the communities notifications have stopped.

    Just wondering if this has happened to any one else or if i need to get my IT to look into it.

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    • Kevin van Haaren
      Offline Kevin van Haaren Sun, Feb 10 2019 10:42 AM +1
      I got an email notification for this message. possible it's getting rejected by your email server?
    • Jesse Dringoli
      Offline Jesse Dringoli Mon, Feb 25 2019 1:53 PM in reply to Kevin van Haaren +1
      Hello Nathan/Kevin/Jan, We (Bentley) are working on a fix to this SPF issue. Thank you for your patience.
    • Jan Šlegr
      Offline Jan Šlegr Tue, Feb 26 2019 1:00 AM in reply to Jesse Dringoli +1
      Hi Jesse, Jesse Dringoli said: We (Bentley) are working on a fix to this SPF issue. Thank you for your patience. thanks for the information, because it seems to getting worse, not better. I do not…
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    • Kevin van Haaren
      0 Offline Kevin van Haaren Sun, Feb 10 2019 10:42 AM

      I got an email notification for this message. possible it's getting rejected by your email server?

       

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    • Kevin van Haaren
      0 Offline Kevin van Haaren Sun, Feb 10 2019 10:42 AM

      I got an email notification for this message. possible it's getting rejected by your email server?

       

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    • Nathan Banks
      0 Offline Nathan Banks Mon, Feb 11 2019 8:01 PM in reply to Kevin van Haaren

      Thanks Kevin for confirming that. I found out we rejected the emails due to SPF Sender Invalid...

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    • Jan Šlegr
      0 Offline Jan Šlegr Tue, Feb 19 2019 2:43 AM in reply to Nathan Banks

      Hi Nathan,

      Nathan Banks said:
      I found out we rejected the emails due to SPF Sender Invalid

      does it mean the problem is on Bentley's side?

      It seems to me that some e-mails have not been delivered from BE Communities in last few days/weeks also. But it's weird some e-mails are fine, but e.g. when I reply to a discussion, so I should be singed for e-mail notification automatically, these e-mails are not delivered.

      With regards,

        Jan

      Bentley Accredited Developer: iTwin Platform - Associate
      Labyrinth Technology  |  dev.notes()  |  cad.point

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    • Kevin van Haaren
      0 Offline Kevin van Haaren Tue, Feb 19 2019 10:52 AM in reply to Jan Šlegr

      Yes. I just checked. Emails from communities come from communities.bentley.com. The DNS SPF records for that domain specify a single IP address allowed to send email for communities, the emails I've recieved so far are not from that ip address.

      I can see the SPF fail notices in the headers. I assume mine come through because i whitelisted *bentley.com.

      Bentley has to fix this in their DNS setup. I think there is a board for reporting this.

       

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    • Jesse Dringoli
      0 Offline Jesse Dringoli Mon, Feb 25 2019 1:53 PM in reply to Kevin van Haaren

      Hello Nathan/Kevin/Jan,

      We (Bentley) are working on a fix to this SPF issue. Thank you for your patience.


      Regards,

      Jesse Dringoli
      Technical Support Manager, OpenFlows
      Bentley Communities Site Administrator
      Bentley Systems, Inc.

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    • Jan Šlegr
      0 Offline Jan Šlegr Tue, Feb 26 2019 1:00 AM in reply to Jesse Dringoli

      Hi Jesse,

      Jesse Dringoli said:
      We (Bentley) are working on a fix to this SPF issue. Thank you for your patience.

      thanks for the information, because it seems to getting worse, not better.

      I do not understand a bit "are working", because to change SPF is 5 minutes work and this change is published to the rest of Internet in a few hours. Nothing complicated, I do it for domains I own from time to time also.

      Regards,

        Jan

      Bentley Accredited Developer: iTwin Platform - Associate
      Labyrinth Technology  |  dev.notes()  |  cad.point

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