Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
ProjectWise
  • Product Communities
ProjectWise
ProjectWise PowerShell Extensions Forum Have the email notifications for this community stopped sending?
    • Sign In

    • State Verified Answer
    • +1 person also asked this people also asked this
    • Replies 11 replies
    • Subscribers 66 subscribers
    • Views 3949 views
    • Users 0 members are here

    Have the email notifications for this community stopped sending?

    Nathan Banks
    Offline Nathan Banks over 4 years ago

    My collegues and myself havent recieved any email notifications since early January.
    I get the non-stop sales/advertising emails about every Bentley product there is, but the communities notifications have stopped.

    Just wondering if this has happened to any one else or if i need to get my IT to look into it.

    • Sign in to reply
    • Cancel

    Top Replies

    • Kevin van Haaren
      Offline Kevin van Haaren Sun, Feb 10 2019 10:42 AM +1
      I got an email notification for this message. possible it's getting rejected by your email server?
    • Jesse Dringoli
      Offline Jesse Dringoli Mon, Feb 25 2019 1:53 PM in reply to Kevin van Haaren +1
      Hello Nathan/Kevin/Jan, We (Bentley) are working on a fix to this SPF issue. Thank you for your patience.
    • Jan Šlegr
      Offline Jan Šlegr Tue, Feb 26 2019 1:00 AM in reply to Jesse Dringoli +1
      Hi Jesse, Jesse Dringoli said: We (Bentley) are working on a fix to this SPF issue. Thank you for your patience. thanks for the information, because it seems to getting worse, not better. I do not…
    Parents
    • Kevin van Haaren
      0 Offline Kevin van Haaren Sun, Feb 10 2019 10:42 AM

      I got an email notification for this message. possible it's getting rejected by your email server?

       

      • Cancel
      • Vote Up +1 Vote Down
      • Sign in to reply
      • Verify Answer
      • Cancel
    • Nathan Banks
      0 Offline Nathan Banks Mon, Feb 11 2019 8:01 PM in reply to Kevin van Haaren

      Thanks Kevin for confirming that. I found out we rejected the emails due to SPF Sender Invalid...

      • Cancel
      • Vote Up 0 Vote Down
      • Sign in to reply
      • Verify Answer
      • Cancel
    • Jan Šlegr
      0 Offline Jan Šlegr Tue, Feb 19 2019 2:43 AM in reply to Nathan Banks

      Hi Nathan,

      Nathan Banks said:
      I found out we rejected the emails due to SPF Sender Invalid

      does it mean the problem is on Bentley's side?

      It seems to me that some e-mails have not been delivered from BE Communities in last few days/weeks also. But it's weird some e-mails are fine, but e.g. when I reply to a discussion, so I should be singed for e-mail notification automatically, these e-mails are not delivered.

      With regards,

        Jan

      Bentley Accredited Developer: iTwin Platform - Associate
      Labyrinth Technology  |  dev.notes()  |  cad.point

      • Cancel
      • Vote Up 0 Vote Down
      • Sign in to reply
      • Verify Answer
      • Cancel
    Reply
    • Jan Šlegr
      0 Offline Jan Šlegr Tue, Feb 19 2019 2:43 AM in reply to Nathan Banks

      Hi Nathan,

      Nathan Banks said:
      I found out we rejected the emails due to SPF Sender Invalid

      does it mean the problem is on Bentley's side?

      It seems to me that some e-mails have not been delivered from BE Communities in last few days/weeks also. But it's weird some e-mails are fine, but e.g. when I reply to a discussion, so I should be singed for e-mail notification automatically, these e-mails are not delivered.

      With regards,

        Jan

      Bentley Accredited Developer: iTwin Platform - Associate
      Labyrinth Technology  |  dev.notes()  |  cad.point

      • Cancel
      • Vote Up 0 Vote Down
      • Sign in to reply
      • Verify Answer
      • Cancel
    Children
    • Kevin van Haaren
      0 Offline Kevin van Haaren Tue, Feb 19 2019 10:52 AM in reply to Jan Šlegr

      Yes. I just checked. Emails from communities come from communities.bentley.com. The DNS SPF records for that domain specify a single IP address allowed to send email for communities, the emails I've recieved so far are not from that ip address.

      I can see the SPF fail notices in the headers. I assume mine come through because i whitelisted *bentley.com.

      Bentley has to fix this in their DNS setup. I think there is a board for reporting this.

       

      • Cancel
      • Vote Up 0 Vote Down
      • Sign in to reply
      • Verify Answer
      • Cancel
    • Jesse Dringoli
      0 Offline Jesse Dringoli Mon, Feb 25 2019 1:53 PM in reply to Kevin van Haaren

      Hello Nathan/Kevin/Jan,

      We (Bentley) are working on a fix to this SPF issue. Thank you for your patience.


      Regards,

      Jesse Dringoli
      Technical Support Manager, OpenFlows
      Bentley Communities Site Administrator
      Bentley Systems, Inc.

      • Cancel
      • Vote Up +1 Vote Down
      • Sign in to reply
      • Verify Answer
      • Cancel
    • Jan Šlegr
      0 Offline Jan Šlegr Tue, Feb 26 2019 1:00 AM in reply to Jesse Dringoli

      Hi Jesse,

      Jesse Dringoli said:
      We (Bentley) are working on a fix to this SPF issue. Thank you for your patience.

      thanks for the information, because it seems to getting worse, not better.

      I do not understand a bit "are working", because to change SPF is 5 minutes work and this change is published to the rest of Internet in a few hours. Nothing complicated, I do it for domains I own from time to time also.

      Regards,

        Jan

      Bentley Accredited Developer: iTwin Platform - Associate
      Labyrinth Technology  |  dev.notes()  |  cad.point

      • Cancel
      • Vote Up +1 Vote Down
      • Sign in to reply
      • Verify Answer
      • Cancel
    • Kevin van Haaren
      0 Offline Kevin van Haaren Tue, Feb 26 2019 4:36 PM in reply to Jan Šlegr

      hahaha, welcome to the world of enterprise level network management. The trick isn't (mostly) making the change, it's knowing what to change the field too.

      I checked the email headers on notices i've been getting from the communities. They're routed from telligent.com. That means their SPF (and if they add DKIM and DMARC) info has to come from telligent. More than likely telligent has hundreds of servers. Hopefully telligent has a published SPF field that Bentley can add to their SPF record "just use this SPF record from this company over here..." and when telligent updates their records bentley won't be caught out again.

      Next, they've probably also outsourced their DNS. Which means once they have what the records should actually be, they need to file a change request with their DNS company. Depending on who that is it may take awhile.

       

      • Cancel
      • Vote Up 0 Vote Down
      • Sign in to reply
      • Verify Answer
      • Cancel
    • Jan Šlegr
      0 Offline Jan Šlegr Thu, Feb 28 2019 1:17 PM in reply to Kevin van Haaren

      Hi Kevin,

      I agree that when a company has become enterprise, simple things start to be often complicated. Especially when there is nobody who is responsible for a particular area / service / issue ... or he share more responsibilities as often in Bentley.

      On the other hand, to change DNS settings is simple task that is done in one place through web interface and is proposed to the rest of DNS servers automatically. I do the same when I am informed about necessary change despite of I know very little about DNS technical details. For my domains it's as simple "for Office 365 / Exchange server, copy paste this TXT record, the same for my webs and A and CNAME records).

      So to me it looks silly that such basic configuration with potentially huge impact as SPF can be left wrong for longer than a day. Somebody does not do his work right ... but maybe such person does not exist.

      With regards,

        Jan

      Bentley Accredited Developer: iTwin Platform - Associate
      Labyrinth Technology  |  dev.notes()  |  cad.point

      • Cancel
      • Vote Up 0 Vote Down
      • Sign in to reply
      • Verify Answer
      • Cancel

    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies