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ProjectWise PowerShell Extensions Forum Have the email notifications for this community stopped sending?
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    Have the email notifications for this community stopped sending?

    Nathan Banks
    Offline Nathan Banks over 4 years ago

    My collegues and myself havent recieved any email notifications since early January.
    I get the non-stop sales/advertising emails about every Bentley product there is, but the communities notifications have stopped.

    Just wondering if this has happened to any one else or if i need to get my IT to look into it.

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    • Kevin van Haaren
      Offline Kevin van Haaren Sun, Feb 10 2019 10:42 AM +1
      I got an email notification for this message. possible it's getting rejected by your email server?
    • Jesse Dringoli
      Offline Jesse Dringoli Mon, Feb 25 2019 1:53 PM in reply to Kevin van Haaren +1
      Hello Nathan/Kevin/Jan, We (Bentley) are working on a fix to this SPF issue. Thank you for your patience.
    • Jan Šlegr
      Offline Jan Šlegr Tue, Feb 26 2019 1:00 AM in reply to Jesse Dringoli +1
      Hi Jesse, Jesse Dringoli said: We (Bentley) are working on a fix to this SPF issue. Thank you for your patience. thanks for the information, because it seems to getting worse, not better. I do not…
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    • Kevin van Haaren
      0 Offline Kevin van Haaren Sun, Feb 10 2019 10:42 AM

      I got an email notification for this message. possible it's getting rejected by your email server?

       

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    • Nathan Banks
      0 Offline Nathan Banks Mon, Feb 11 2019 8:01 PM in reply to Kevin van Haaren

      Thanks Kevin for confirming that. I found out we rejected the emails due to SPF Sender Invalid...

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    • Jan Šlegr
      0 Offline Jan Šlegr Tue, Feb 26 2019 1:00 AM in reply to Jesse Dringoli

      Hi Jesse,

      Jesse Dringoli said:
      We (Bentley) are working on a fix to this SPF issue. Thank you for your patience.

      thanks for the information, because it seems to getting worse, not better.

      I do not understand a bit "are working", because to change SPF is 5 minutes work and this change is published to the rest of Internet in a few hours. Nothing complicated, I do it for domains I own from time to time also.

      Regards,

        Jan

      Bentley Accredited Developer: iTwin Platform - Associate
      Labyrinth Technology  |  dev.notes()  |  cad.point

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    • Kevin van Haaren
      0 Offline Kevin van Haaren Tue, Feb 26 2019 4:36 PM in reply to Jan Šlegr

      hahaha, welcome to the world of enterprise level network management. The trick isn't (mostly) making the change, it's knowing what to change the field too.

      I checked the email headers on notices i've been getting from the communities. They're routed from telligent.com. That means their SPF (and if they add DKIM and DMARC) info has to come from telligent. More than likely telligent has hundreds of servers. Hopefully telligent has a published SPF field that Bentley can add to their SPF record "just use this SPF record from this company over here..." and when telligent updates their records bentley won't be caught out again.

      Next, they've probably also outsourced their DNS. Which means once they have what the records should actually be, they need to file a change request with their DNS company. Depending on who that is it may take awhile.

       

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    • Jan Šlegr
      0 Offline Jan Šlegr Thu, Feb 28 2019 1:17 PM in reply to Kevin van Haaren

      Hi Kevin,

      I agree that when a company has become enterprise, simple things start to be often complicated. Especially when there is nobody who is responsible for a particular area / service / issue ... or he share more responsibilities as often in Bentley.

      On the other hand, to change DNS settings is simple task that is done in one place through web interface and is proposed to the rest of DNS servers automatically. I do the same when I am informed about necessary change despite of I know very little about DNS technical details. For my domains it's as simple "for Office 365 / Exchange server, copy paste this TXT record, the same for my webs and A and CNAME records).

      So to me it looks silly that such basic configuration with potentially huge impact as SPF can be left wrong for longer than a day. Somebody does not do his work right ... but maybe such person does not exist.

      With regards,

        Jan

      Bentley Accredited Developer: iTwin Platform - Associate
      Labyrinth Technology  |  dev.notes()  |  cad.point

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    • Nathan Banks
      0 Offline Nathan Banks Fri, Mar 1 2019 5:17 AM in reply to Jan Šlegr

      Changing records on my domain is a quick process too, but I'm sure a large company would need to go through a change process to make changes in a controlled way.

      There appears to be an issue around the QA. These basic things shouldn't be happening if the correct checks were done. Lots of issues like this continue to slip out the front door, which leads to a lot of wasted time fault finding for them (then being told there's a defect already filed. lol).

      Fun times.

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    • Jesse Dringoli
      +1 Offline Jesse Dringoli Fri, Mar 1 2019 4:09 PM in reply to Nathan Banks

      Hi all - the SPF (email) issue has been resolved, and a better system has been put in place to prevent future occurrences. Apologies for the inconvenience. For those of you who have had trouble with emails - please let me know if you continue to have problems.


      Regards,

      Jesse Dringoli
      Technical Support Manager, OpenFlows
      Bentley Communities Site Administrator
      Bentley Systems, Inc.

      Answer Verified By: Nathan Banks 

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    • Jesse Dringoli
      +1 Offline Jesse Dringoli Fri, Mar 1 2019 4:09 PM in reply to Nathan Banks

      Hi all - the SPF (email) issue has been resolved, and a better system has been put in place to prevent future occurrences. Apologies for the inconvenience. For those of you who have had trouble with emails - please let me know if you continue to have problems.


      Regards,

      Jesse Dringoli
      Technical Support Manager, OpenFlows
      Bentley Communities Site Administrator
      Bentley Systems, Inc.

      Answer Verified By: Nathan Banks 

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    • Jan Šlegr
      0 Offline Jan Šlegr Sat, Mar 2 2019 12:24 AM in reply to Jesse Dringoli

      Hi Jesse,

      Jesse Dringoli said:
      For those of you who have had trouble with emails - please let me know if you continue to have problems.

      thanks for the information.

      Right now I am not able to identify in log files (Exchange in Office 365) any rejected e-mail from communities.bentley.com sender, which is good :-)

      But it does not resolved the problem completely, because in the past (I hope I remember it correctly ;-), when I answered in any discussion, future updates to this discussion were sent to me by e-mail automatically. But not any update recieved from e.g. this discussion.

      But maybe it will change in a day or so, because messages can be rejected earlier than arrived and logged in Exchange. And despite of DNS changes are synchronized typically in less than hours typically, it can take many hours when everything is synchornized and e-mail servers and spam protection filters accept such change.

      With regards,

        Jan

      Bentley Accredited Developer: iTwin Platform - Associate
      Labyrinth Technology  |  dev.notes()  |  cad.point

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