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ProjectWise Design Integration Wiki SSO Clients are not silently re-authenticated to the datasource
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    SSO Clients are not silently re-authenticated to the datasource

      Product(s): ProjectWise Explorer Client
      Version(s): 08.11.11.423
      Environment:  Windows 7 64 bit
      Area:  MISC
      Original Author: John Lee, Bentley Technical Support Group

    Problem Description

    Cached SSO domain login credentials are not expired is failing. SSO Clients are not silently re-authenticated to the datasource.

    Findings

    In the failed case: 

    integrated MicroStation SSO credentials are expiring.  The Default lifetime for Client-side cached  login credential used to silently re-authenticate a client to the Integration  Sever is not working correctly and affecting the cached SSO/domain login. The SSO credentials should not expire.

    As referenced to the cfg file, cached SSO/domanin login credentials are not expired:

    ; Default lifetime (in seconds) for client-side cached login credentials, used to

    ; silently re-authenticate a client to the Integration Server in the event of a

    ; network disconnect. When using ProjectWise authentication, after this timeout

    ; occurs clients will be required to re-input their ProjectWise login credentials.

    ; A value of 0 (or less) is illegal. Use the "User Credential Expiration Policy"

    ; General user settings (in the ProjectWise Administrator) to set the policy for

    ; user expirations.

    ;

    ; If this setting is commented out, a default expiration value of 10 hours is used.

    ; Note that this applies to ProjectWise authenticationonly -- cached SSO/domain login

    ; credentials are not expired.

    ;

    UserLoginTokenTimeout=36000

     

    The failure has been confirmed using  MicroStation SS3 version 08.11.09.357 integrated with PWExplorer  version
    08.11.11.567 (see fig 1)

    Steps to Resolve

    Manually reconnect the MicroStation session to ProjectWise by clicking the <OK> button in fig 1 above.

    • 08.11.11.423
    • MISC
    • ProjectWise Explorer Client
    • SELECTsupport
    • Problem Solving
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    • Cancel
    • john.lee Created by john.lee
    • When: Fri, Dec 6 2013 6:33 PM
    • Dana Guthrie Last revision by Bentley Colleague Dana Guthrie
    • When: Mon, Sep 26 2022 1:57 PM
    • Revisions: 4
    • Comments: 0
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