Problem

Slow performance (cursor hangs) when navigating in folders
in PW Explorer. Intermittent cursor, hourglass hangs, clicking on Fence, new sheet, or new model, etc.

Product: ProjectWise Server V8i
Version: 08.11.11.111
Area: General, Problem ID#: 87154, PROBLEMSOLVING

Solution

The Windows Server 2008 Virtual Machine in the Server Farm that was used as the Integration Server was the problem. User needed to reallocate the resources to improve performance and adjust how memory usage was
being handled in specific VMWare settings. This was determined by examining the dmskrnl.logs and gathering the exceed statements that showed 6-10 seconds over the 1 second thresh hold which corresponded with the cursor hang (going hourglass) which came from navigating different folders in the datasource, or some miscellaneous selecting of
fence or sheets in Microstation.

The Select statements that came with the exceed threshold statements were tried on an Oracle client that was
on the Integration Server. These replies took 6-10 seconds to go the short distance across the Datacenter. When these same Select Statements were done on the Oracle Database Server - they were less than a second.