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ProjectWise Design Integration Wiki Slow performance when navigating in folders hang
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    Slow performance when navigating in folders hang

      Product(s): ProjectWise Explorer Client
      Version(s): 08.11.11.111
      Area:  Folders / Subfolders
      Original Author: Bill Kenney, Bentley Technical Support Group

    Problem

    Slow performance (cursor hangs) when navigating in folders
    in PW Explorer. Intermittent cursor, hourglass hangs, clicking on Fence, new sheet, or new model, etc.

    Product: ProjectWise Server V8i
    Version: 08.11.11.111
    Area: General, Problem ID#: 87154, PROBLEMSOLVING

    Solution

    The Windows Server 2008 Virtual Machine in the Server Farm that was used as the Integration Server was the problem. User needed to reallocate the resources to improve performance and adjust how memory usage was
    being handled in specific VMWare settings. This was determined by examining the dmskrnl.logs and gathering the exceed statements that showed 6-10 seconds over the 1 second thresh hold which corresponded with the cursor hang (going hourglass) which came from navigating different folders in the datasource, or some miscellaneous selecting of
    fence or sheets in Microstation.

    The Select statements that came with the exceed threshold statements were tried on an Oracle client that was
    on the Integration Server. These replies took 6-10 seconds to go the short distance across the Datacenter. When these same Select Statements were done on the Oracle Database Server - they were less than a second.

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    • Bill Kenney Created by Bill Kenney
    • When: Wed, Jul 2 2014 7:15 PM
    • Dana Guthrie Last revision by Bentley Colleague Dana Guthrie
    • When: Fri, Oct 7 2022 3:31 PM
    • Revisions: 3
    • Comments: 0
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