Error or Warning Message

Error 58273 Cannot login to the datasource

Identity mismatch. Please contact your ProjectWise Administrator

Explanation

When logging into ProjectWise Explorer using Bentley IMS login, there is a mismatch between the PW account settings and the email account logged into the CONNECTION Client

How to Avoid

1. In PW administrator, users section, browse to the user having the issue
2. Open the users properties, Federated Identity tab
3. Click disassociate
4. Enter the users email address in the Identity name field and click apply (note this should match the email logged into the CONNECTION Client)