Error or Warning Message

Last Error 112233 CONNECTION Client could not be accessed- unknown error occurred.

Failed to retrieve a login token from CONNECTION Client.

Explanation

Might happen when logging into ProjectWise Explorer with Bentley IMS credentials.

How to Avoid

1. Have user verify if they are registered to the organization by going here: https://ims.bentley.com/IMS/Profile
2. If the account name field is empty in the profile, an admin will need to add them to the organization via user management tool
3. Have user log out and log back into CONNECTION Client
4. If the issue still occurs do the following:
   1. Open the task manager and select the Bentley Licensing Service and end task
   2. Select the Bentley.Connect.Client and end task
   3. Delete the MySELECT.db file found in %localappdata%\Bentley\
   4. Relaunch the CONNECTION Client

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Additional troubleshooting steps:

- Verify that the User Account is set to Federated Identity in ProjectWise Administrator
- Uninstall CONNECTION Client
- Navigate to C:\Program Files (x86)\Common Files\Bentley Shared - rename the CONNECTION Client folder
- Reboot the Machine
- Reinstall CONNECTION Client