Working from Home with ProjectWise Design Integration

Product(s):	ProjectWise
Version(s):	Multiple
Authoring Group:	Project Delivery Business Unit

Document Purpose

This document illustrates best practices for ProjectWise Administrators and/or IT personnel to get ProjectWise users connected in a remote situation.

When working remotely, the best practice is to send a company issued laptop with the user to access either an on-premise or Bentley hosted ProjectWise implementation.

	Internal On-Premise System	Public Facing On-Premise System	Bentley Hosted System
Configured Laptop	VPN	No VPN	No VPN

To get your users up and running successfully, follow the topics described in this document:

How to Connect to ProjectWise
Connection Troubleshooting
How to Improve Performance
Leadership Video: How to Connect to ProjectWise Remotely
Administrator Video: ProjectWise and the Distributed Workforce

Note: Additional resources are listed after the topics.

How to Connect to ProjectWise

To connect to ProjectWise, each user needs a laptop with some basic requirements.

Laptop Requirements

VPN Software (where required)
Installed CADD Suite
Installed Office
ProjectWise Explorer
- ProjectWise Network Configuration
- Note: DNS Services Tab – possible routing/gateway information....
- Note: May need to be disabled/removed if working out of the office

ProjectWise User Requirements

Ensure your working directory points to local drive with plenty of free space

Connection Troubleshooting

Your ProjectWise users may have some connectivity issues. In other words, the user may not see the datasource(s). If they do not see the datasources, edit the ProjectWise Network Configuration settings, particularly the Datasource Listing and DNS Services tabs. For detailed information, see the Configuring Network Settings from ProjectWise Explorer section in the ProjectWise Explorer help.

Datasource(s) Not Displaying If the datasource(s) are NOT listed in ProjectWise Explorer, ensure that the correct servers are listed in the Datasource Listing tab.
File Transfer Issues If files are not transferring, then the routing may be incorrectly configured for the user’s workstation. Ensure that the correct servers are listed in the DNS Services tab. For a quick fix, remove all servers and the files will route directly through the datasource listing tab server stated.

How to Improve Performance

The user may experience slowness or a perceived lag in performance. The perceptions may be caused due to a variety of non-ProjectWise hurdles such as Wi-Fi bandwidth, VPN bandwidth, etc. The following tweaks can be done for the ProjectWise User Settings and may improve performance during the users’ work from home experience.

Working Directory category

If the user’s working directory is located on a mapped drive/server share, be aware that files will download to the client workstation, and then uploaded back to the mapped drive.

Using the C: drive for the Working directory will reduce network traffic.

Note: Files may already be checked-out to the different working directory. PW Administrators should work to capture the checked-out file(s) and replace them on the ProjectWise storage to help cut down on data loss.