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ProjectWise Design Integration Wiki Application Usage Reporting Wrong License Usage
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    Application Usage Reporting Wrong License Usage

      Product(s): ProjectWise
      Version(s): 08.09.04.89
      Original Author: Bentley Technical Support Group

    Problem Description

    Application Usage report from Select Server is reporting incorrect usage of licenses

    Solution

    From the caching server - uninstall, delete the Bentley folder, run ccleaner as the registry cleaner, delete the integration server reg key, check the licensing and transmit logs (C:\Documents and Settings\All Users\Application Data\Bentley\Licensing) and ensure that 1016 does not exist. If it does, then remove it. Then reinstall. This fixed the problem. Customer had 1 PW Integration Server, and 6 PW Caching Servers. When he ran the application usage report in Select Server it stated that he is using 7 PW integration Servers, and 7 PW Caching Servers.
    Note that the registry keys showed both product id’s. This was verified this by going to the following registry key on the server: 
    Hkey_Local_Machine\software\bentley\licensing\1.1\Applications.
     In the screen below the 1016 key belonged to the Integration server and the 1023 key belonged to the Integration server. Deleting the 1016 key will sometimes fix the problem.

    See Also

    Product TechNotes and FAQs

    External Links

    Bentley Technical Support KnowledgeBase

    Bentley LEARN Server

    Comments or Corrections?

    Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

    • 34098
    • SELECTservices
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    • Elisabeth Pry Created by Bentley Colleague Elisabeth Pry
    • When: Mon, Aug 5 2013 3:55 PM
    • Dana Guthrie Last revision by Bentley Colleague Dana Guthrie
    • When: Fri, Sep 30 2022 1:51 PM
    • Revisions: 4
    • Comments: 0
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