Problem Description

Application Usage report from Select Server is reporting incorrect usage of licenses

Solution

From the caching server - uninstall, delete the Bentley folder, run ccleaner as the registry cleaner, delete the integration server reg key, check the licensing and transmit logs (C:\Documents and Settings\All Users\Application Data\Bentley\Licensing) and ensure that 1016 does not exist. If it does, then remove it. Then reinstall. This fixed the problem. Customer had 1 PW Integration Server, and 6 PW Caching Servers. When he ran the application usage report in Select Server it stated that he is using 7 PW integration Servers, and 7 PW Caching Servers.
Note that the registry keys showed both product id’s. This was verified this by going to the following registry key on the server: 
Hkey_Local_Machine\software\bentley\licensing\1.1\Applications.
 In the screen below the 1016 key belonged to the Integration server and the 1023 key belonged to the Integration server. Deleting the 1016 key will sometimes fix the problem.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

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