Problem Description

User was getting ProjectWise  Caching Server Service stoppage and  was getting 4 hour Eval mode for Caching Server in Event Viewer.

Solution

 Examined the Documents and Settings\All Users\Application Data\Bentley\licensing folder and their
were no explicit permissions for the domain administrator service account to be able to “Write” to that
directory. The same domain administrator service account was running the ProjectWise Caching Server services .  After giving that account write privileges to that directory, doing a “Send Logs now” command from the
licensetool.exe (Tools menu > Options) - the action was able to write to the transmit logs and license logs.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

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