Problem Description

Error Message 1607 - unable to install installshield scripts runtime

The Installation of the 08.09.04.89
(1) Distribution service administrator
(2) Automation service administrator

both fail with the same message. before any options or real progress is seen.
Message : 1607 unable to install shield scripts runtime.

Solution

Our IT.Dept have been looking into it and found that MathCAD 13 was not cleaning up the install shield from it's own install correctly. Deleting the MathCAD specific key below solved the issue.
 
HKEY_CLASSES_ROOT\Installer\Products\025CE097CCCC01840AEF60613302C44E
 
Additionally the registry key was pointing to version 9 of Install shield so that even when the 10.50 install from Bentley was run - version 9 was installed any way due to the registry key.
 
Deleting the registry key seams to have no adverse effects on MathCAD.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

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