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ProjectWise Design Integration Wiki Setup failed: could not create OFLOADER account
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    Setup failed: could not create OFLOADER account

      Product(s): ProjectWise
      Area:  OF Services
      Original Author: Bentley Technical Support Group

    Problem Description

    Problem installing Orchestration Framework.  We get to the point where we input a domain name, user name and password, hit okay, and then get an error that says “setup failed:  could not create OFLOADER account.”  When we click okay to the message it roles the installation back.

    Troubleshooting:
    At a dos prompt go to the install directory for orchestration and run
    createuser.exe OFLOADER bofpw

     This will print out an exception
             catch (Exception ex)
            {
                Console.WriteLine(ex.Message);
            }

    This may or may not kick out an exception.  If it does send in the exception information.
    If it succeeds, and no exception is thrown then see solution below.

    Solution

    We ran Process Monitor from SysInternals, and found an error that said “Bad Impersonation” when trying to access HKU which is when the error message pops up during installation.
    There are some technotes from Microsoft on the “Impersonate a Client After Authentication” permission on the system.
    If you have the windows resource kit loaded you can run   showpriv.exe SeImpersonatePrivilege   The user you are using to install the software (or a group they are a member of) should be listed as having this permission. This is an overview of the permissions http://support.microsoft.com/default.aspx?kbid=821546  (it’s for 2000 but the same applies to 2003) and this article may apply although I’m not sure http://support.microsoft.com/kb/911801

    Once we corrected this permission, the user was able to complete the installation of Orchestration.

    See Also

    Product TechNotes and FAQs

    External Links

    Bentley Technical Support KnowledgeBase

    Bentley LEARN Server

    Comments or Corrections?

    Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

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    • Elisabeth Pry Created by Bentley Colleague Elisabeth Pry
    • When: Thu, Aug 8 2013 12:19 PM
    • Dana Guthrie Last revision by Bentley Colleague Dana Guthrie
    • When: Fri, Nov 11 2022 2:58 PM
    • Revisions: 3
    • Comments: 0
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