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ProjectWise Design Integration Wiki Thumbnails are not updating V8XM
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    Thumbnails are not updating V8XM

      Product(s): ProjectWise Server V8 XM Edition
      Version(s): 08.09.04.116
      Area:  Orchestration FrameWork
      Original Author: Bentley Technical Support Group

    Problem Description

    Thumbnails are not updating...
    In the OFW logs we specifically saw errors that are related to this KB artical

    Exception information:
      Description: Login failed; dmsError [20801]
      Application or Object Name: DmsAfpWrappers
      Method: fail
      Call Stack:    at Bentley.AsyncExtraction.dmsCode.fail(Int32 code, String message)
       at Bentley.AsyncExtraction.DmsSession.login(String dataSource, String name, String password)
       at Bentley.AsyncExtraction.DataSourceInfoReader.readConfiguration(Guid component, DataSourceInfo dsInfo, Boolean[,]& schedule, TimeSpan& sleep)
       at Bentley.AsyncExtraction.Scheduler.scheduleInspectionRoutine()

    http://support.microsoft.com/kb/322371 is realted to CryptographicException that we saw in the OFW logging when trying to run thumbnail document processing.

    Solution

    we did not figure out why, however one of the crucial configuration we caught that was missing was adding the specified OFW user to the administrator group in the windows system and after a REBOOT of the server we saw Thumbnails being processed.

    See Also

    Product TechNotes and FAQs

    External Links

    Bentley Technical Support KnowledgeBase

    Bentley LEARN Server

    Comments or Corrections?

    Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

    • SELECTservices
    • Orchestration Framework
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    • Elisabeth Pry Created by Bentley Colleague Elisabeth Pry
    • When: Fri, Aug 9 2013 8:29 AM
    • Dana Guthrie Last revision by Bentley Colleague Dana Guthrie
    • When: Fri, Nov 11 2022 2:58 PM
    • Revisions: 3
    • Comments: 0
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