Problem Description

OF admin is showing all red X's for all document processors.
If the user restarts the Orchestration Framework service, it gives a message that there is no work and shuts down.

Solution

User indicated that the database users password had changed
Had user run ..program files (86)\bentley\projectwise\Orchestration\dbsetup.exe and re-enter the password for the user and made sure the connection was made, then restarted the OF service and it all started working again.
User had a head tail setup which means she had to run the dbsetup tool on both machines to reconnect to the OF database.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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