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ProjectWise Design Integration Wiki User was deleted from AD then re-added and User Synchronization Service will not sync the user
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    User was deleted from AD then re-added and User Synchronization Service will not sync the user

      Product(s): ProjectWise Integration Server
      Version(s): 08.11.11.559
      Area:  ProjectWise Administrator
      Subarea:  User Settings
      Original Author: Marty Nickel, Bentley Technical Support Group

    Problem Description

    User was deleted from AD then re-added and User Synchronization Service will not sync the user

    Steps to Resolve

    This could be because the user’s SID has changed on the back end.  If everything is the same as far as name and email try this:

    1. Open the user properties in PW Admin
    2. Change the user from Windows Synchronized to Logical and hit apply
    3. Change the user back from logical to Windows Synchronized, enter the domain and hit Apply.
    4. Try to sync again

    Basically when you switch the user from windows sync to logical it deletes the SID which we store in the db, when you switch it back the field stays empty until the sync service tries again. If that doesn’t work I will need turned up user sync logs.

    • User Settings
    • ProjectWise Administrator
    • ProjectWise Integration Server
    • SELECTsupport
    • Problem Solving
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    • Marty.Nickel Created by Bentley Colleague Marty.Nickel
    • When: Fri, Aug 16 2013 10:45 AM
    • Dana Guthrie Last revision by Bentley Colleague Dana Guthrie
    • When: Fri, Nov 11 2022 2:57 PM
    • Revisions: 3
    • Comments: 0
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