Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
ProjectWise
  • Product Communities
ProjectWise
ProjectWise Design Integration Wiki Unable to see the mail options in send to from ProjectWise
    • Sign In
    • ProjectWise Design Integration Wiki
    • ProjectWise Software Download
    • +ProjectWise Learning
    • +Projectwise Licensing
    • ProjectWise Programming and PowerShell
    • +Projectwise Documentation
    • -ProjectWise Explorer Client
      • +ProjectWise Client
      • +Featured Articles - Projectwise Explorer
      • +Audit Trail - ProjectWise Explorer Client
      • +Bentley IMS Login
      • +BS1192 Rules Engine - ProjectWise Explorer Client
      • +Check In Dialog - ProjectWise Explorer Client
      • +Document Code - ProjectWise Explorer Client
      • +Document Creation - ProjectWise Explorer Client
      • +Documentation & Help - ProjectWise Explorer Client
      • +Environments and Attributes - PWE
      • +Export / Import Tool - ProjectWise Explorer Client
      • +Folders / Subfolders - ProjectWise Explorer Client
      • +GUI - ProjectWise Explorer Client
      • +Installation - ProjectWise Explorer Client
      • +Integration - General
      • +Integration - AutoCAD - ProjectWise Explorer Client
      • +Integration - Civil 3D - ProjectWise Explorer Client
      • +Integration - DGN Platform - ProjectWise Explorer Client
      • +Integration - MicroStation - ProjectWise Explorer Client
      • +Integration - Office - ProjectWise Explorer Client
      • +Integration - Revit - ProjectWise Explorer Client
      • +Logs Troubleshooting- ProjectWise Explorer Client
      • -Messaging Service - ProjectWise Explorer Client
        • 55042 File contention error
        • How to set up Lotus Notes as the default client for ProjectWise
        • Last Error [50000] Failed to compile a moniker from given string. Not found
        • Error message in pwc log file every two minutes
        • ProjectWise Sent to Mail recipient not showing clickable link
        • Send to Mail Recipient is missing in projectwise explorer
        • Unable to see the mail options in send to from ProjectWise
      • +MISC - ProjectWise Explorer Client
      • +Open / Save / Copy / Move - ProjectWise Explorer Client
      • +Photo Preview - ProjectWise Explorer Client
      • +ProjectWise Managed Workspaces
      • +Project - ProjectWise Explorer Client
      • +Search - ProjectWise Explorer Client
      • +Security and Permissions - ProjectWise Explorer Client
      • +User Tools - ProjectWise Explorer Client
      • +Views - ProjectWise Explorer Client
      • +Workflows & States - ProjectWise Explorer Client
    • +ProjectWise Administrator
    • +ProjectWise Integration Server
    • +ProjectWise Caching Server
    • +ProjectWise Gateway Server
    • +ProjectWise User Synchronization Service
    • +ProjectWise Orchestration Framework
    • +ProjectWise Connected Services
    • +Working from Home with ProjectWise
    • +ProjectWise Glossary
    • ProjectWise Hosting - Manage Services

     
     Questions about this article, topic, or product? Click here. 

    Unable to see the mail options in send to from ProjectWise

      Product(s): Projectwise Explorer
      Version(s): 08.09.04.89
      Area:  Explorer
      Original Author: Bentley Technical Support Group

    Problem Description

    Unable to see the mail options when doing a send to.  The options "Mail Recipient" and "Mail Recipient as Link" do not appear as the user right clicks on a file from Projectwise and highlights "Send To."  The only options available are "Printer" and "Messenger."

    Solution

    Try one of the two, or both.  The first one did not work at first because it was not writing the mail info to the win.ini file.

    1) Make sure the user's mapi32.dll is not missing, or corrupt.  You can download Outlook Express from Microsoft to get another copy of mapi32.dll file.

    2) Check the user's win.ini file located in their C:\Windows directory.  The Win.ini file is supposed to have a mail section between the [files] and [MCI Extensions.BAK] sections of the win.ini file.  Below is the syntax that needs to be added.  I added this and the user was able to see the mail options for the file when right clicking and doing a send to.

    [Mail]
    MAPI=1
    CMCDLLNAME32=mapi32.dll
    CMC=1
    MAPIX=1
    MAPIXVER=1.0.0.1
    OLEMessaging=1

    See Also

    Product TechNotes and FAQs

    External Links

    Bentley Technical Support KnowledgeBase

    Bentley LEARN Server

    Comments or Corrections?

    Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

    • SELECTservices
    • explorer
    • ProjectWise
    • Share
    • History
    • More
    • Cancel
    • Elisabeth Pry Created by Bentley Colleague Elisabeth Pry
    • When: Fri, Aug 16 2013 11:13 AM
    • Dana Guthrie Last revision by Bentley Colleague Dana Guthrie
    • When: Wed, Oct 19 2022 3:54 PM
    • Revisions: 3
    • Comments: 0
    Recommended
    Related
    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies