Problem Description

Unable to see the mail options when doing a send to.  The options "Mail Recipient" and "Mail Recipient as Link" do not appear as the user right clicks on a file from Projectwise and highlights "Send To."  The only options available are "Printer" and "Messenger."

Solution

Try one of the two, or both.  The first one did not work at first because it was not writing the mail info to the win.ini file.

1) Make sure the user's mapi32.dll is not missing, or corrupt.  You can download Outlook Express from Microsoft to get another copy of mapi32.dll file.

2) Check the user's win.ini file located in their C:\Windows directory.  The Win.ini file is supposed to have a mail section between the [files] and [MCI Extensions.BAK] sections of the win.ini file.  Below is the syntax that needs to be added.  I added this and the user was able to see the mail options for the file when right clicking and doing a send to.

[Mail]
MAPI=1
CMCDLLNAME32=mapi32.dll
CMC=1
MAPIX=1
MAPIXVER=1.0.0.1
OLEMessaging=1

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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