Hi,
I would appreciate some help.
AuoCAD has fatal error, when I hover over any prosteel element. I can draw atleast one element fine, but as soon as I hover over or select I get a fatal error and AutoCAD crashes.
Has anyone else seen this and/or have any suggestions. I have tried uninstalling and reinstallign sever times (AutoCAD and Prosteel) but no luck.
I also have managed to set-up on another machine (same hardware) just fine. Windows 10, AutoCAD 2020, ProStructures Connect.
Thanks in advance,
RB
here are some suggestions
There had been issues with the A365 Desktop App or with the graphics drivers and hardware acceleration
if this does not solve the issue we request you please refer to the below Wiki Link and check for the steps in logging a Service Request (SR).
How to Log or Report Service Request for ProStructures
Bentley Structural YouTube Channel
Bentley Technical Support
Johannes Michalowsky
User Success Support - Bentley Systems
ServiceRequest Manager
Hi Rob
I had a similar issue years ago, the cause was a corrupt registry entry. Take a look through this thread, you might find some useful tips: https://communities.bentley.com/products/prostructures/f/prosteel-forum/98281/prosteel-ss6-crashes-with-acad2014-properties-palette-open/289204
I am interested... does ACAD only crash if you have the properties palette open? Is this your first/only installation of ProSteel on both machines?
Here's the solution post from that thread above. Please let me know if this helps
AutoCAD 2017 - N 402.0.0 SP1.2ProSteel S6 - 08.11.11.207Australian LocalisationWindows 10 64bit