Extraction Issues - Structural Modeler (SS1) and MicroStation (SS3)

Hi All,

I recently upgraded several users to MicroStation SS3 (ms081109459en). They previously had SS2. They all have been having issues when running extractions in SM. They just get the generic MS splashscreen saying saying MS has crashed and do you wont to send logs etc. Using the same models but with SS2 installed, the extractions run fine. Has anyone else encountered this issue?

Thanks

Ben