Creating Service Requests

I seem to be getting the same page coming up every time I try to create a new service request. Please see the attached photo of the screen that I have attached.

Every time I select "New Service Request" in my Bentley User Portal this message comes up. The blank form to create a new service request does not come up.

Do you know why this is occurring? Everyone else in my office seems to have the correct page display when selecting "New Service Request".