I seem to be getting the same page coming up every time I try to create a new service request. Please see the attached photo of the screen that I have attached.
Every time I select "New Service Request" in my Bentley User Portal this message comes up. The blank form to create a new service request does not come up.
Do you know why this is occurring? Everyone else in my office seems to have the correct page display when selecting "New Service Request".
Thanks
Hello Jeff,Thanks for posting your query over the Bentley Communities Forum.We request you to please refer the below Wiki Link and check for the steps in logging a Service request (SR).
Hi Alistair, thanks for your repy.
I have tried all of the methods in the link that you have attached but I am still getting the same problem.
Hi Jeff, Can you please share your contact details and availability, so that we can have a live session to check over your machine.Regards,Alistair Lobo
I have emailed you my contact details.
Thank you
Hi Alistair, I have not received a call yet. I am still having this problem, I can not submit service requests under my profile.
Hi Jeff, I am sorry for a delayed response. I had earlier checked in your account information for MANITOBA, and found that your information as a user was not added. However, I have now added your name and you should be able to log Service Request without any issue. Please check for the same and update me whether you are able to do so. If not, I can then take this up to the concerned department & resolve at the earliest.Regards,Alistair Lobo
Answer Verified By: Jeff Gabriele
Hi Alistair,
I have tested it and it looks like it works now. Thank you.
Hi Jeff, It's good to know that your issue is resolved.Have a Merry Christmas & Happy New Year.Regards,Alistair Lobo