ProStructures Wiki Error : ISM engine failed

Error : ISM engine failed

	Product(s):	ProStructures, Structural Synchronizer, ISM
	Version(s):	CONNECT Edition (10.XX.00.XX)
	Area:	Import/Export
	Subarea:	ISM Repository
	Original Author:	Jitender Singh Sansoa, Bentley
	Updated by:	Vyanktesh Nama, Bentley Product Advantage Group

Problem

The user is unable to open ISM model error "Initialization of ISM engine failed, Please check your installation of Structural Synchronizer"

The user must have correct compatible Structural Synchronizer version installed on his machine w.r.t the application that he is using.

1. If you have installed a wrong version then please uninstall it.

2. Then download and install the correct compatible version w.r.t your product from the below table.

Product Name	Compatible Structural Synchronizer versions with download link
ProStructures CONNECT Edition Update 5.1 (10.05.01.11)	11.00.03.04, 11.01.02.09
ProStructures CONNECT Edition Update 5 (10.05.00.54)	11.00.03.04, 11.01.02.09
ProStructures CONNECT Edition Update 4 (10.04.00.47)	11.00.00.15
ProStructures CONNECT for AutoCAD (2019 & 2020) Update 1 (10.01.00.05)	11.00.03.04, 11.00.00.15, 10.03.01.06
ProStructures CONNECT for AutoCAD (2017 & 2019) (10.00.00.08)	11.00.03.04
ProStructures V8i SELECTseries 6 R2 (08.11.11.207) for AutoCAD (2016 & 2017)	11.00.03.04