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ProStructures
ProStructures Wiki Bentley Information
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    • -ProStructures
      • -ProStructures - What's New
        • +ProStructures CONNECT Edition Update 5
        • -Older Releases
          • +ProStructures CONNECT Edition Update 4
          • +ProStructures CONNECT Edition Update 3
          • +ProStructures CONNECT for AutoCAD
          • +ProStructures CONNECT Edition Update 2
          • +ProStructures CONNECT Edition Update 1
          • -ProStructures CONNECT Edition (10.00.00.74)
            • Activating Your Product
            • Bentley Information
            • Deployment Guide
            • Installation Requirements
            • Links
            • ProStructures CONNECT Edition Configuration
            • +ProStructures CONNECT Edition FAQ
            • QuickInstall Guide
            • Readme
            • Trademark - Copyright
            • What’s New
          • Identify the Installed ProStructures Version - V8i
          • +Announcing ProStructures V8i SELECTseries 8 update 2 (08.11.14.238)
          • +ProStructures V8i SELECTseries 8 update 1 (08.11.14.225) now available on Bentley Software Fulfillment Center
          • +ProStructures V8i SELECTseries 8(08.11.14.195) now available on Bentley Software Fulfillment Center
          • +PowerProStructures V8i SELECTseries 7 (08.11.11.616) now available on Bentley SELECTserver
          • PowerProstructures SELECT Series7 (8.11.11.297) now on SELECT Server
          • +ProStructures V8i SELECTseries 6 R2 for AutoCAD
          • +ProStructures V8i SELECTseries 6 R1 (08.11.11.161) for AutoCAD is now available on Bentley Software Fulfillment Center
          • SELECT Series6 Update1 Patch Notes
          • +ProStructures V8i SELECTseries 6 (08.11.11.132) for AutoCAD is available on SELECT Server
          • ProStructures V8i SELECTseries 6 (08.11.11.87) for AutoCAD now available on Bentley SELECTserver
          • ProStructures V8i SELECTseries 6 (08.11.11.45) - for AutoCAD, MicroStation AND PowerProStructures on Bentley SELECTserver
          • ProStructures V8i SELECTseries 6 for Autocad - Bentley Cloud Services Edition
          • +Versions ProStructures pre V8i Series6
        • +ProStructures CONNECT Edition Update 5.1
        • +ProStructures CONNECT for AutoCAD Update 1 now available on Software downloads
      • +ProStructures CONNECT Edition
      • +ProStructures v8i SELECTSeries 8
      • +ProjectWise Integration - ProStructures
      • +Object Enablers – ProStructures/ProSteel
      • +ProStructure FAQ
      • Working from home with ProStructures
    • +ProSteel
    • +ProConcrete
    • +ProStructures Licensing
    • +ProStructures Customer Examples / Projects
    • +SELECTsupport TechNotes and FAQs

     
     Questions about this article, topic, or product? Click here. 

    Bentley Information

    Services and Support Information

    TechNotes, FAQs, and additional Bentley product information, can be found on the Bentley Communities Product Technotes and FAQs Wiki page.

    Log issues that you encounter with Bentley products using the Service Request Manager

    Support Path

    With ProStructures, you are required to establish a Support Path (previously known as Registration). This Support Path connection is a one-time procedure in the form of a Web page when you open ProStructures. Once the Support Path has been established, the File > Help > Product Support link in ProStructures becomes active. This link gives you access to the Support page. Through the Support page you can manage your profile and depending on your level of support: access TechNotes and FAQs; share information on Discussion Groups; search the product KnowledgeBase; submit, monitor, and track online service tickets; and use the latest technologies to share your desktop with a Support Engineer.

    Whether or not you see the Support page depends on one of the following scenarios:

    • If you have not activated the product, you will not see the Support page. This means you have never contacted SELECTserver on that computer since installing the product. In this case, the product is in 7-day countdown mode.
    • If you have registered an earlier version of ProStructures, you will not see the Support page. The information is maintained from previous versions.
    • If you have activated the product but never registered, you will see the Support Page when you open ProStructures. This page will come up once a week as a reminder. After three weeks, you will be given the opportunity to turn the Web page off. After 10 weeks, it will turn off by itself. After you register, the information is recorded on SELECTserver and you will not see the Support page on any computer connected to SELECTserver.

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    • ProStructures
    • PowerProStructures
    • MicroStation
    • release notes
    • detailing
    • MicroSoft Windows 64 bit
    • Structural Drafting and Detailing
    • ProSteel
    • ProConcrete
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    • History
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    • Hratch Created by Hratch
    • When: Wed, Mar 21 2018 8:29 AM
    • Hratch Last revision by Hratch
    • When: Wed, Mar 21 2018 11:45 AM
    • Revisions: 3
    • Comments: 0
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