Services and Support Information
TechNotes, FAQs, and additional Bentley product information, can be found on the Bentley Communities Product Technotes and FAQs Wiki page.
Log issues that you encounter with Bentley products using the Service Request Manager
With ProStructures, you are required to establish a Support Path (previously known as Registration). This Support Path connection is a one-time procedure in the form of a Web page when you open ProStructures. Once the Support Path has been established, the File > Help > Product Support link in ProStructures becomes active. This link gives you access to the Support page. Through the Support page you can manage your profile and depending on your level of support: access TechNotes and FAQs; share information on Discussion Groups; search the product KnowledgeBase; submit, monitor, and track online service tickets; and use the latest technologies to share your desktop with a Support Engineer.
Whether or not you see the Support page depends on one of the following scenarios:
Back to top
Bentley Systems, Incorporated
685 Stockton Drive,
Exton, PA 19341, United States
Phone: 1-800-BENTLEY (1-800-236-8539)
Outside the United States: (+1) 610 458-5000
Bentley Systems International Limited
2, Park Place, Upper Hatch Street,
Dublin 2, Ireland
Phone: (+353) 1 436 4600
Bentley Systems (Beijing) Co., Ltd.
Unit 1402-06, Tower 1
China Central Place, Beijing 100025, China
Phone: (+86) 10 5929 7000