Overview

When users have some issue in application, they need to raise Service Request so that Technical Analyst can attend that request to resolve that issue.
This document will explain how to log or report a New Service Request and different ways of reporting the same

Method

You can log a Service Request by the following methods:

(A) Through Connection Client

1. When opened the CONNECTION Client, click the ‘CONNECTION Center’
   
   
   
   
2. This will lead you to the CONNECT Center
   
   
   
   
   
   
   

         3. In the New Service Request section, select ‘Product Support’ which will lead you to the Service Request Manager page.


              

           4. Fill the form with required details like Product, Version, Language, Description & Detail etc. and then Submit to Support

(B) Through the product itself

1. When using the ProStructures application itself, the user should go to
   File > Help > Product Support
   
   
   
   
   
   
   
   
   
2. This will then lead you to the Service Request Manager and then repeat the same procedure as mentioned in Option (A) step - 4.
   
   
   (C) Through the Bentley web page
   
   You can visit the Bentley web page at www.connect.bentley.com
   
   From here on you can follow the steps as mentioned in the Option (A) - Step 2.
   

See Video