When users have some issue in application, they need to raise Service Request so that Technical Analyst can attend that request to resolve that issue. This document will explain how to log or report a New Service Request and different ways of reporting the same
You can log a Service Request by the following methods:
(A) Through Connection Client
3. In the New Service Request section, select ‘Product Support’ which will lead you to the Service Request Manager page.
4. Fill the form with required details like Product, Version, Language, Description & Detail etc. and then Submit to Support
(B) Through the product itself