When users have issues or trouble using the ProStructures application, they can get help by calling the Bentley Toll-Free Contact for Product Support 24X7. The users can directly connect to the Technical Support analyst depending on their availability.
1. Users can call on the Toll-Free Numbers as per their country, for immediate support
2. Users can access the Toll-Free numbers information at Support Contact Information.
3. If due to some reasons, users are unable to reach our support, they can also log in a Service Request by using the Service Request Manager.
or users can also visit the below Wiki for more information - https://communities.bentley.com/products/prostructures/w/structural_drafting_and_detailing__wiki/40328/how-to-log-or-report-service-request-for-prostructures