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ProStructures Wiki ProStructures not working even after re-install
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    ProStructures not working even after re-install

    Product(s): ProStructures, ProSteel, ProConcrete
    Version(s): CONNECT Edition
    Environment: N/A
    Area: General
    Subarea: N/A
    Original Author: Alistair Lobo, Product Advantage Group

    Problem

    In some cases, the ProStructures application does not open up / work / freezes mid-way or consumes a lot of memory and abruptly shuts down. Even after un-installing and re-installing, the application still does not function properly.  

    Solution

    In such scenario, on must also delete all the locally saved / stored ProStructures app data which is by default located at the below locations -

    C:\Program Files\Bentley\ProStructures CONNECT Edition\
    C:\ProgramData\Bentley\ProStructures CONNECT Edition\
    C:\Users\username\AppData\Local\Bentley\ProStructures\
     

    NOTE: These locations may vary depending upon where these folders have been set-up during the initial installation.

    After this, one can then restart the machine and go forward to re-install the ProStructures application. ProStructures then works as normal without any issue. 


    P.S. - Please have a backup of all necessary and important files before deleting any content in the above mentioned paths like your personal dgnlib in the subfolder Prefs of AppData\local.

    • CONNECT Edition
    • installation
    • Freeze
    • application crash
    • connect
    • crash
    • ProConcrete CONNECT Edition
    • re-installation
    • ProStructures CONNECT Edition
    • faliure
    • ProConcrete Professional
    • ProSteel CONNECT Edition
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    • Alistair Lobo Created by Alistair Lobo
    • When: Wed, Aug 26 2020 6:18 AM
    • Vyanktesh Nama Last revision by Bentley Colleague Vyanktesh Nama
    • When: Mon, Feb 1 2021 10:30 PM
    • Revisions: 5
    • Comments: 0
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