Need help working from home with your Bentley software? We're here to help - click here
These are challenging times. COVID-19 is disrupting day-to-day activities and affecting normal business for many of our valued users and employees. We are committed to ensuring a smooth transition of work from the office to a remote location or home office. Our innovative software and services are all geared for working from home or remote locations and do not impose the need to be in an office set-up.
For a general announcement of this refer to Bentley Has Your Back
For a FAQ as it applies to all Bentley products refer to Working from Home with Your Bentley Software
To ensure your productivity with RAM or STAAD, we have assembled additional information that you can refer to while working remotely or from home. We are working hard to deliver high levels of customer service, and welcome feedback, questions, and ideas on how we can serve you better in a remote work environment.
You can find the wiki here:
For an updated list of Virtual Sessions see Virtual Learning Opportunities March 30- April 3
I am trying to run RAM Connection standalone v.12 but, I am told by your tech support (Carlos) that it is not compatible with my monitor. The graphics are all screwed up and it hangs up. I am desperately trying to finish a small job and I need help. I am willing to pay for an upgrade if that is necessary but I can't reach Bentley by phone to discuss this with anyone. My phone is 869 680 0553 and my Account # is 1003872756. Thank you for your help. If you are not the right person to handle this request please have someone contact me.
Are you trying to access it via remote desktop connection or similar? Is your problem the error "LoadLibrary failed with Error 87: The parameter is incorrect"? That's also discussed here: https://communities.bentley.com/products/ram-staad/f/ram-staad-forum/181462/ram-elements-not-launching-while-using-remote-desktop-windows-10. The most likely solution is to install the software on the local machine rather than using remote desktop. I don't think version 13 will make a difference in this regard, but I can send you a link for version 13.02 if needed
Updated Virtual Learning Opportunities for April 6-10