STAAD Foundation stops working after ISM install

Question

STAAD PRO v20.07.10.41 
 Structural Synchronizer SS5 08.11.11.46 
 STAAD Foundation v06_02_00_11 
 After updating STAAD Pro and installing ISM, STAAD Foundation cannot find it's license. Initially it worked, but now we receive the licensing error below even when the license has been checked out. Also other issues with STAAD after ISM installation. My question is... Are these versions compatible with each other? DO we need to upgrade Foundation to a newer version as well? Here is a pic of hte licensing error (while license is checked out)

Seth Guthrie · Answer

I can't see how installing or not installing the Structural Synchronizer (aka ISM) could have any effect on STAAD Foundation Advanced finding a license. I think you just have too old a version number checked out. Check it back in and try again. The program should check out what it needs automatically, but if you are going to manually check out, use the same version as the software being used. I would recommend using SFA v7 regardless, however.

Sye · Answer

The version number that I see in the screenshot 05.xx is not correct as STAAD Foundation Advanced would start with 06.xx. If the version number is incorrect, the license will not work. As Seth mentioned, please check it back. The software should automatically check out the license if needed ( recent versions do not even require a check out ). Installing SFA ver 07.01.00.00 is definitely recommended.