Yesterday, while I was using STAAD latest revision, the tooltips suddenly quit showing up when I would hover over a member. It was the end of the day, so I figured I would just shutdown and everything would be okay when I restarted today. Nope, still not showing up. You don't realize how useful that is until it's not working. Any idea how to fix this? Yes, I've already checked the settings. It's still set to a 500 millisecond delay just like it was and all the options are still just how they were before.
Any ideas how to fix without re-installing?
I am not very sure about the solution of this issue. just check if show tooltip option is checked or not.
Also Can you please perform the following steps and let me know if your issue is solved?1.Close all STAAD applications.2. Go to the following locationC:\Users\<User.Name>\AppData\Local\Bentley\EngineeringWhere <user.name> will be your name or the user who is using STAAD.3. There will be a folder named “STAAD.Pro CONNECT Edition”. Rename the folder to “STAAD.Pro CONNECT Edition_1”.4. Right click on the STAAD icon now and select the option Run as administrator.
Thanks & regards,
Abhisek M
Global Technical Support
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Yes, the tooltip option was checked.
Renaming that folder fixed the problem. Of course, now my customizations to the quick access toolbar are gone. Anyway to bring those back without manually re-entering them? This would come in handy for when STAAD is updated also.
The folder C:\Users\<your_user_name>\AppData\Local\Bentley\Engineering\STAAD.Pro CONNECT Edition\Default contain a few files like SProQATItemSettings.xml and StaadPro22.00.00.ini etc. that store the user customizations. So if you have your earlier folder (the one that you renamed as per communication in this thread), look for a subfolder called Default in it and look for these files.
If you replace the current files within C:\Users\<your_user_name>\AppData\Local\Bentley\Engineering\STAAD.Pro CONNECT Edition\Default by the ones from the renamed folder, it should restore your customization. When installing a newer version STAAD.Pro, the installer keeps a backup of your earlier settings and these are kept within a folder named "Backup_xxxx...". This folder contain those files that have changed due to your customization. You will be notified of this backup during the installation itself. Once the installation finishes, you may copy these files from within the "Backup_xxx..." folder and replace the ones with the same name within the C:\Users\<your_user_name>\AppData\Local\Bentley\Engineering\STAAD.Pro CONNECT Edition\Default folder and that would allow you to retain any customization from the past.