I have been moved from a license version to a trial version because our company switched to a new license. I can't figure out how to get insert/change the activation key.
Hello User,
Your issue needs special investigation. Please create a service request at https://apps.bentley.com/srmanager/ProductSupport
so that we can take remote and investigate more. You may go through the attached wiki to know the process of raising SR.
https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/30276/how-to-report-or-log-a-service-request-in-relation-to-service-request-manager
Hello David O'Sullivan,
In STAAD.Pro CONNECT Edition, you need to add your registered email ID and password to sign in to Connection Client. Please create a service request as suggested to get assistance.
I have no problem getting in to Connection Client, I just can't figure out how to change my trial version of STAADPro to the License version. I will create a service request.
Did you resolve this? I am having the same issue with a user.
Hello Clint,
Is this a new user? Is it a Windows 10 or 7 machine? Is the user using the latest Connection Client?
Please create a service request with the user's email address and all other details (Windows OS, version of Connection Client), we will check on the issue.