I have been moved from a license version to a trial version because our company switched to a new license. I can't figure out how to get insert/change the activation key.
Hello David O'Sullivan,
In STAAD.Pro CONNECT Edition, you need to add your registered email ID and password to sign in to Connection Client. Please create a service request as suggested to get assistance.
I have no problem getting in to Connection Client, I just can't figure out how to change my trial version of STAADPro to the License version. I will create a service request.
Did you resolve this? I am having the same issue with a user.
Hello Clint,
Is this a new user? Is it a Windows 10 or 7 machine? Is the user using the latest Connection Client?
Please create a service request with the user's email address and all other details (Windows OS, version of Connection Client), we will check on the issue.
I was hoping a user could help because service requests are so slow.
Sorry to hear about your experience with Service Request; please create one with all the details, screen shot of the error message and we will get back to you as quickly as we can.