STAAD.PRO CONNECTION Need help to solve: "Error: External component has thrown an exception".

Hello, good afternoon! 

The company I work for have recently installed the Staad.Pro CONNECTION V.22.02.00.26 in my PC, but it's not working well.

For Analytical models or Building models, it works normally, but whenever I try to create or open a Physical Model, it crashes and shows me the following 2 screens:

I tried renaming the config folder, thinking it was a problem on configuration, but it didn't change anything.

I'm using here a Windows 7 (service pack 1) 
On a:

Intel Core i5-4590 CPU @ 3.3GHz
8GB RAM
Operational System 64-bits
Intel HD Graphics 4600

Has anybody ever had this problem?
How was solved?