Seismic load Freezes.

I'm having a problem with the seismic load definition.

Version 22.03.00.28

When I try to enter the ASCE 7-16 code, it cannot seem to find a link.  it hangs for about 1.5 to 2 minutes.  Then it gives some error message.

I try to enter the white spaces manually, and it hangs again.

I've got a call into IT to uninstall and reinstall.  But I'm thinking there is something wrong with the software or the link.

Help?