error designing one or more section cuts

I have user defined story seismic forces which are causing the error "error designing one or more section cuts". I've went through the suggested fixes for this error but that didn't help. I then discovered that I only get this error when I'm running the user defined story forces load cases. If I'm running the ASCE seismic load cases, the shear wall design module goes smoothly with no errors. Any suggestions as to why this is happening only when running the user defined cases? Thanks!