RAM Concept API Install

We are reviewing this and will post more information on this issue soon.

Thanks Karl, I was thinking it could be related to computer permissions rather be than a Bentley issue but someone else in my office has previously installed the API on their machine. I was getting a different error previously until I updated pip and ran pip install wheel.

Can you please investigate the following for us?

1) If you do not have admin rights, have an admin login to the machine, try to install the API, and see if the same error occurs.

2) Let us know if any python version was installed on the machine before you attempted to install the RAM Concept API.

Hello, Eddy. Just checking in to see if you had a chance to investigate the two points in my previous post and, if you had, what the results were.

Hi Karl,

Tried with admin rights, ended up that python couldn't be opened with the admin, apparently even if we installed python for the admin account on my machine it will mean that an admin would need for me to be logged in when I want to run the API. Ended up getting referred to another tech person who is yet to come back to me. 

I have python 3.10 installed.

If possible, edit the properties of the folder at the path below and give full control to all users. This should resolve the problem.

C:\Program Files\Bentley\Engineering\RAM Concept CONNECT Edition\RAM Concept CONNECT Edition V8\Python

Thanks Karl I will try this but the IT team seemed pretty adamant that it isn't possible to give me any admin rights

Thanks Karl I will try this but the IT team seemed pretty adamant that it isn't possible to give me any admin rights

If it helps, we see that granting non-admin users "Write" access permissions only to the Python folder listed in the previous post will resolve the problem.

Without the elevated user permissions mentioned above, can you please run the main.py script in the folder below and let us know if a similar error occurs or if the script runs successfully?

C:\Program Files\Bentley\Engineering\RAM Concept CONNECT Edition\RAM Concept CONNECT Edition V8\Python\examples\walkthrough

Below is the error I get from running main.py

PS C:\Program Files\Bentley\Engineering\RAM Concept CONNECT Edition\RAM Concept CONNECT Edition V8\python\examples\walkthrough> & C:/Users/UKEXS041/AppData/Local/Programs/Python/Python310/python.exe "c:/Program Files/Bentley/Engineering/RAM Concept CONNECT Edition/RAM Concept CONNECT Edition V8/python/examples/walkthrough/main.py"
Traceback (most recent call last):
  File "c:\Program Files\Bentley\Engineering\RAM Concept CONNECT Edition\RAM Concept CONNECT Edition V8\python\examples\walkthrough\main.py", line 22, in <module>
    from ram_concept.concept import Concept
ModuleNotFoundError: No module named 'ram_concept'
PS C:\Program Files\Bentley\Engineering\RAM Concept CONNECT Edition\RAM Concept CONNECT Edition V8\python\examples\walkthrough>

I will pass your suggestions on to IT when they get back to me.

Thanks for the help!

IT granted this today, looks to be sorted thank you!

Building wheels for collected packages: ram-concept
  Building wheel for ram-concept (setup.py) ... done
  Created wheel for ram-concept: filename=ram_concept-8.3.0-py3-none-any.whl size=102532 sha256=cbae39f2c3dc3a3ef4a5028b4c44a6781680077adfd363a18b93f375f7fb77b4
  Stored in directory: C:\Users\UKEXS041\AppData\Local\Temp\pip-ephem-wheel-cache-gl0smzds\wheels\79\f3\ba\312176804ff03033c3101d0ade86f343b3d0e9246a987e845c
Successfully built ram-concept
Installing collected packages: ram-concept
Successfully installed ram-concept-8.3.0

I had the same issue. This resolved it for me. Here's a picture of the options I had to edit in the properties dialog to get it to work.