"An error occured while attempting to verify server and activation key"

User gets error message that states "An error occurred while attempting to verify server and activation key" when attempting to activate their software.

  • This error indicates that there is a communication issue between the workstation and the license server; The workstation is unable to connect to the license server to verify the Site Activation Key (This error can occur whether the server name / site activation key is correct or incorrect).

    There are many possible reasons for lack of communication with a license server, and for this reason it is usually necessary for the local IT staff to troubleshoot the connectivity issue. Typically if a workstation can "ping' the license server, licensing will be possible.

    Some common issues would include no internet connectivity,  having to connect to the license server thru a proxy server (proxy server settings can be configured in the License Management Tool), or having to configure a firewall to allow access to the license server.

       
    This is a test