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RAM | STAAD | ADINA Wiki Creating a Bug Report
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     Questions about this article, topic, or product? Click here. 

    Creating a Bug Report

      Applies To 
      Product(s): RAM Elements and RAM Connection
      Version(s): V8i; CONNECT Edition
      Environment:  All
      Area:  General; File; Installation

    The following article will provides steps for creating a bug report that is useful for troubleshooting purposes.

    Background

    When troubleshooting a program issue, additional information about the computer, operating system, and installation of the program can be quite useful for determining a cause. RAM Elements and RAM Connection both provide a utility called Create Bug Report which compiles this information. The next section provides two ways for running this utility.

    Steps to Accomplish

    Option 1: Run "Create Bug Report" directly

    1. Select from the Windows Start menu one of the following selections depending on the program:
      All Programs -> Bentley Engineering -> RAM Elements -> Create Bug Report
      All Programs -> Bentley Engineering -> RAM Connection -> Create Bug Report
    2. A window will appear. Optionally enter a description of the problem encountered. You may also change the location where the report is saved if necessary. By default, it will be saved to the desktop.

    3. Click the OK button.

    4. A dialog will display once the report has been generated. Click the Close button, and close the Create Bug Report utility. The resulting file is saved as BugReport.zip and that can be sent to technical support through a service request or forum post.

       

    Option 2: Run "Create Bug Report" from within RAM Elements/Connection

    1. From within RAM Elements or RAM Connection, open the menu in the upper left corner, and select "Create bug report" at the very bottom.
      V8i "e" File menu CONNECT Edition File menu


    2. Proceed through steps 2-4 as shown above in Option 1.

    See Also

    Zipping a Model

    Structural Analysis Support Solutions

    • RAM Elements
    • GENERAL
    • Bug Report
    • RAM Connection
    • how to
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    • jeremyhoesly Created by Bentley Colleague jeremyhoesly
    • When: Tue, Oct 22 2013 5:47 PM
    • Seth Guthrie Last revision by Bentley Colleague Seth Guthrie
    • When: Fri, Oct 5 2018 4:20 PM
    • Revisions: 6
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