The ISM applications keep a running log of activity on the local hard drive. These log files can be helpful in debugging application crashes in particular.
On a Windows 7, Windows 10 (or Vista) machine, the logs are located here:
On Windows XP the location is:
C:\Documents and Settings\All Users\Application Data\Bentley\Logs
These locations may be hidden from the user unless the Explorer option to "Show hidden files and folders" is selected.
When working with Technical Support on ISM related issues it's always helpful to include these log files.
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