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When opening RAM Elements, the following error occurs:HWLockDLL internal error. Unable to get license.
HWLockDLL is a licensing library used by some RAM programs to communicate with the Bentley IEG License Service. The error will occur if the 32-bit release of the Bentley IEG License Service is not installed. This can occur if the 64-bit release, known as Bentley IEG License Service x64 is installed instead. Programs that are 32-bit will only communicate with the 32-bit release of the Bentley IEG License Service.
Please open the Add or Remove Programs (Windows XP) or Programs and Features (Windows Vista/7/8) control panel, and ensure that the Bentley IEG License Service is installed.
To locate the IEG License Service using the new Fulfillment Center, just start typing IEG in the search box.
Important: RAM Elements and other 32-bit programs cannot communicate with Bentley IEG License Service x64.
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