Product(s):	RAM Structural System, RAM Concept
	Version(s):	RAM SS V14.X-15.0;RAM Concept V5.X-6.0
	Area:	Installation
	Original Author:	Bentley Technical Support Group

Problem Description

When trying to launch RAM Concept through RAM Structural System, Ram Manager, Design - Ram Concept tool, the following error can occur.

RAM Concept will still open stand-alone, just not through the RAM Structural System deep integration. Furthermore, within Ram Concept, the file menu options under Sync Ram Structural System are all grayed out.

Explanation

This error message pops up if you have 32 bit version of RAM Structural System and 64 bit version of RAM Concept or vice-versa.

Solution

RAM Structural System and RAM Concept have to match 32 or 64 bit architecture as noted here. So, you need to install either the 32 bit version of RAM Structural System and 32 bit version of RAM Concept or 64 bit version of both programs.