RAM SS indicates ISM is not installed

Description

I have installed Structural Synchronizer successfully in my machine; when I try to access it from RAM Structural System, it says it is not installed.

Explanation:

There could be two reasons behind it,

• 64 bit of Structural Synchronizer and 32 bit of RAM Structural System is installed in the machine
• Structural Synchronizer has been installed, but there is a version mismatch with the one that is supported by the specific version of RAM Structural System

Solution

Please note that Structural Synchronizer is the engine that makes ISM work. 

1) In case there is a mismatch in Structural Synchronizer (64bit) and RAM Structural System (32 bit), download the 64 bit version of RAM Structural System by following the steps stated in the link below. Starting with version 15.05.00.00, only 64 bit versions are available. 

Software Download Instructions

2) If you have installed Structural Synchronizer (64 bit) and RAM Structural System (64 bit) and the ISM says not installed, then there is a version mismatch between RAM Structural System and Structural Synchronizer.

Uninstall Structural Synchronizer from the machine. Download and install the latest version of RAM Structural System and Structural Synchronizer.

They can be downloaded from Software Downloads.

* A similar problem can happen in Ram Manager version 17.00.00.93 when Synchronizer is updated to version 11.01.X. The Synchronizer can be uninstalled and version 11.00 reinstalled, or the Structural System can be updated to version 17.01 or greater. Further explanation in this forum post: ISM is showing Not Installed for Ram SS 17.00 

See Also

How can I find the ISM installer?

ISM is showing Not Installed for Ram SS 17.00