You are currently reviewing an older revision of this page.
With most CONNECT Edition or CONNECT Enabled products, the CONNECTION client service is installed automatically and sign in happens at start up. When starting any of the applications, if the user is not signed in the the sign in dialog will appear.
Canceling the dialog using the red x is the same as signing out and the product should perform normally but no Bentley Cloud Services will be available and no project associations can be made.
As noted on screen when uninstalling the CONNECTION client, most Bentley CONNECT Edition products require the CONNECTION client in order to function properly.
We have tested the various structural products behavior when the CONNECTION client is uninstalled and the products all function other than warnings and limitations of the type noted below. Uninstalling the service will result in warnings when starting the software. For example, in RAM Structural System v15, the following message will appear:
---------------------------CONNECTION Desktop Client installation not found. Please visit www.bentley.com to learn more about the benefits of CONNECT Edition.---------------------------
Those benefits and other questions about Bentley Cloud Services are addressed on the Bentley CONNECT Overview.
A similar message appear with Ram Concept.
---------------------------CONNECTION Client installation not found.
Run the Concept installer to install CONNECTION Client and utilize Bentley Cloud Services.---------------------------
You can always skip the step of assigning any project by canceling the dialog using the Cancel button or the Rec X and still work on your files.
A few users have reported a crash (MFC Application Error) with Ram Manager CONNECT Edition when canceling out of the Assign Project dialog before the list of projects is refreshed. Until we have a solution to this issue we recommend either waiting until the project list is populated and a project can be assigned, or uninstalling the CONNECTION client service as noted above.
A notification was sent through our blog requesting users to update the CONNECTION CLIENT by February 6th.
In case, you have not updated the CONNECTION CLIENT by this date, you will receive the “User failed to login” error. You will need to download the CONNECTION client.
It is available for download from the ‘Software Downloads’ tile at connect.bentley.com. Search for 'CONNECTIONS'.
Further documentation about this problem CONNECTION Client: User Failed to Login.
Note: RAM Elements, STAAD users may get the same login failure error, if the CONNECTION client was not updated before February 6th.
When attempting to log into the CONNECTION client, the following error may appear:
And, as a result, applications like Ram Structural System (Ram Manager) CONNECT Edition will report that Bentley Cloud Services are unavailable:
This happens when the date/time on your system is out of sync with our IMS identity server. To resolve the problem right click on the date/time indicator int he system tray and select "Adjust date/time". In the subsequent dialog, reset the time to be accurate (it must be accurate to 5 minutes of global time).
CONNECTION Client is tested and certified for Windows 8 (64-bit), Windows 7 (64 bit) and Windows Server 2012 (64-bit).
You must be using an older operating system like Vista; please update your operating system.
Bentley CONNECT Overview