Document Information

Document Type: FAQ 

Product(s): RAM Structural System, RAM Elements, RAM Connection, RAM Concept, STAAD.Pro

Version(s): V8i

Original Author: Bentley Technical Support Group

Why does RAM Manager crash when I enter any of the modules in RAM Structural System?

A licensing component called the Bentley IEG License Service is most likely not installed. To verify this, select Manage Licenses from the Tools menu. If nothing happens, this component is not installed. The Bentley IEG License Service is listed as a dependency for RAM Structural System and can be downloaded from the Software Downloads page. Visit Accessing SELECTservices Online And Downloading Files for instructions on obtaining software from Bentley's Software Downloads page.

If the License Tool comes up when using Tools -> Manage Licenses but the Manager still crashes when opening files or starting new ones, confirm that the installed version of the IEG License Service is 02.00.16.00. If not, remove the current version and install that one.

Why is RAM Concept opening in trial mode even though my licensing is current?

When RAM Concept is first installed on a computer, it contains a built-in 15-day trial period. This trial period is activated only when it fails to retrieve licenses for all three modules: Floors, Mats, and Post Tension. If your contract does not have licenses for all three modules (or if all three are not currently available), the trial period will be activated for the unlicensed modules. Once the trial period has expired, the program will open without a trial period message and disable the unlicensed modules.

When opening STAAD.Pro, why do I receive a "Valid Trial License was not found or trial license expired, entering limited mode..." message even though I have licenses?

Visit FAQ ON STAAD LICENSE - USL versus STANDARD to resolve this issue.

Why does RAM Structural System crash when creating or opening a model?

Starting with version 14.02.00.00, RAM Structural System requires version 02.00.16.00 of the Bentley IEG License Service. Earlier versions of this component cause the program to crash when creating or opening models. Installing the latest version resolves the problem. The required version of the Bentley IEG License Service is listed as a dependency for RAM Structural System on the Software Downloads page and can be obtained from there.