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RAM | STAAD | ADINA Wiki ISM Clean Install
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    • -RAM | STAAD | ADINA Wiki
      • +ADINA
      • -Integrated Structural Modeling
        • ISM Explained
        • +ISM Revit Plugin
        • -ISM Solutions and Best Practices
          • "The Pipe Has Ended" Terminates the Repository
          • Can't Install the 32-bit Version on a 64-bit Operating System
          • Cannot find suitable level
          • Columns & Beams Not Exporting to ISM
          • Error - Could not create ISM Interface
          • Error - Could not start a responsive Engine
          • Grid Not Visible in RAM
          • How can I find the ISM installer?
          • How to Combine Two or more co-linear members in ISM without changing geometry.
          • ISM - AECOsim Building Designer to STAAD.Pro
          • ISM - IFC Import Details
          • ISM 8.11.09.130 crashes on startup
          • ISM Change Management - Accepting Some Modified Properties but Rejecting Others
          • ISM Clean Install
          • ISM Error IsmStructuralPropertyCatalog initialization failed
          • ISM Floor Framing Not Exported From RAM Structural System
          • ISM Import or Export Unhandled Exception Occurred
          • ISM Import Tekla Structures
          • ISM Import to RAM Elements Beams Not Segmented
          • ISM Log Files
          • ISM Nodes into RAM Structural System
          • ISM ProStructures to STAAD.Pro
          • ISM Revit plug-in version 11.04.00.22 doesn't work with Revit 2020
          • ISM Rotate RAM Model
          • ISM Section mapping and STAAD.pro
          • ISM Toolbar Buttons are Grayed Out
          • Modeling and Node Generation Best Practices
          • Operation Terminated Prematurely error
          • RAM Manager Crashes when using ISM - New From Repository
          • Remove incorrectly mapped section properties
          • Revit cannot run the external application "ISM Revit Plugin CONNECT Edition"
          • REVIT Tank Structure with STAAD
          • STAAD.Pro Loads and ISM
          • Synchronizer Install Error DgnDb i-model Importer
          • Synchronizer Won't Install due to Prerequisites
          • Tekla Structures v.20 ISM Mixed Mode Assembly Error
          • Unable to create host MainForm error
          • Unexpected exception occurred 'Bentley.Structural.Ism.ApiImp.IsmTxrIo'
          • Where do I Find How to Create an ISM Silent Install
        • +Product Release Notes
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        • iTwin Analytical Synchronizer fails to open from RAM Structural System's ribbon menu
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     Questions about this article, topic, or product? Click here. 

    ISM Clean Install

      Product(s): Structural Synchronizer
      Version(s): All
      Area:  Installation

    ISM Clean Install

    If you are having a problem with ISM on your machine I would recommend doing a clean install of both the ISM Revit Plugin and iTwin Analytical Synchronizer (previously Structural Synchronizer). 

    How to

    1. Go to Control Panel and uninstall iTwin Analytical Synchronizer and ISM Revit Plugin.
    2. While you have Control Panel open check and see if Microsoft .NET framework 4.8 is installed. (It is located in Turn Windows Features On or Off.) If it is not, you can download it from here:
      Download .NET Framework 4.8 | Free official downloads (microsoft.com)
    3. Next go to each of the directories shown below and if they still exist delete them.
      C:\Program Files\Bentley\Engineering\iTwin Analytical Synchronizer CONNECT Edition
      C:\Program Files\Bentley\Engineering\ISM Revit Plugin CONNECT Edition
      C:\Users\your.name\AppData\Local\Bentley\IsmEngine
    4. Reinstall iTwin Analytical Synchronizer and the ISM Revit Plugin.
    5. Restart your machine.

    See Also

    Integrated Structural Model Home

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    • Steve Crabtree Created by Steve Crabtree
    • When: Wed, Oct 4 2017 4:05 PM
    • Enrique Morin Last revision by Bentley Colleague Enrique Morin
    • When: Mon, Mar 7 2022 12:40 PM
    • Revisions: 4
    • Comments: 0
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