https://communities.bentley.com/products/ram-staad/w/structural_analysis_and_design__wiki/39423/ram-connection-from-manager-disabled-after-updateen-USTelligent Community 12https://communities.bentley.com/products/ram-staad/w/structural_analysis_and_design__wiki/39423/ram-connection-from-manager-disabled-after-updateTue, 14 May 2019 22:46:13 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:26218d9c-7a56-418f-8bb1-5d984e5f1ca4Seth Guthriehttps://communities.bentley.com/products/ram-staad/w/structural_analysis_and_design__wiki/39423/ram-connection-from-manager-disabled-after-update#commentsCurrent Revision posted to RAM | STAAD | ADINA Wiki by Seth Guthrie on 5/14/2019 10:46:13 PM<br /> <table style="background-color:#dce5f0;border:0px solid #dce5f0;width:500px;" align="left" border="0"> <tbody> <tr> <td style="text-align:right;"><b>&nbsp;</b></td> <td style="text-align:left;"><span style="text-decoration:underline;"><strong>Applies To<span style="font-size:medium;">&nbsp;</span></strong></span></td> <td></td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Product:</strong></td> <td>RAM Connection; Ram Manager</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="margin-left:30px;text-align:right;"><strong>First Affected Version:</strong></td> <td>12.00.01.40 (15.09.00.13)</td> <td></td> </tr> <tr> <td style="text-align:right;"></td> <td style="text-align:right;"><strong>Found in Version:</strong></td> <td>12.00.01.40&nbsp;<span>(15.09.00.13)</span></td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Fixed in Version:</strong></td> <td></td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="margin-left:30px;text-align:right;"><strong>Environment:</strong></td> <td>x64</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Area:&nbsp;</strong></td> <td>Installation</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="margin-left:30px;text-align:right;"><strong>Issue Number:&nbsp;</strong></td> <td>932100</td> <td></td> </tr> </tbody> </table> <h1>Problem Description</h1> <p>After installing version 12.00.01.40 on top of the prior version, 12.00.00.31 various problems can occur. Most notably, the link to launch Ram Connection from Ram Manager (version 15.09.00.13) is disabled.&nbsp;</p> <h1>Reason</h1> <p>Two dll files&nbsp;are of a smaller version number in v12.00.01.40 than in the prior release and thus these dlls do not get overwritten with the 12.00.01.40 installer.&nbsp; The files are&nbsp;</p> <ul> <li>Bentley.Str.PanelLoad.dll</li> <li>Bentley.Str.YieldingLines.dll&nbsp;</li> </ul> <p>Typically installed to the folder:&nbsp;</p> <ul> <li>C:\Program Files\Bentley\Engineering\RAM Connection</li> </ul> <h1>Solution</h1> <p>Uninstall the program from the Control Panel (all versions) and reinstall the program using the full download from Software Downloads.&nbsp;</p> <p>Deleting the files noted above and reinstalling v12.00.01.40 should also work.</p> <h1>See Also</h1> <p>[[Ram Connection 13 Does not launch from Ram Manager]]</p> <p><a href="/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/30658/software-download-instructions" rel="noopener noreferrer" target="_blank">Software Download Instructions</a></p> <p><b><img alt=" " src="/resized-image/__size/189x60/__key/communityserver-wikis-components-files/00-00-00-00-54/pastedimage1530128440674v1.png" /></b></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: 12.00.01.40, installation, RAM Connection, known issue, defect</div> https://communities.bentley.com/products/ram-staad/w/structural_analysis_and_design__wiki/39423/ram-connection-from-manager-disabled-after-update/revision/3Fri, 24 Aug 2018 16:42:05 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:26218d9c-7a56-418f-8bb1-5d984e5f1ca4Seth Guthriehttps://communities.bentley.com/products/ram-staad/w/structural_analysis_and_design__wiki/39423/ram-connection-from-manager-disabled-after-update#commentsRevision 3 posted to RAM | STAAD | ADINA Wiki by Seth Guthrie on 8/24/2018 4:42:05 PM<br /> <table style="background-color:#dce5f0;border:0px solid #dce5f0;width:500px;" align="left" border="0"> <tbody> <tr> <td style="text-align:right;"><b>&nbsp;</b></td> <td style="text-align:left;"><span style="text-decoration:underline;"><strong>Applies To<span style="font-size:medium;">&nbsp;</span></strong></span></td> <td></td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Product:</strong></td> <td>RAM Connection; Ram Manager</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="margin-left:30px;text-align:right;"><strong>First Affected Version:</strong></td> <td>12.00.01.40 (15.09.00.13)</td> <td></td> </tr> <tr> <td style="text-align:right;"></td> <td style="text-align:right;"><strong>Found in Version:</strong></td> <td>12.00.01.40&nbsp;<span>(15.09.00.13)</span></td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Fixed in Version:</strong></td> <td></td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="margin-left:30px;text-align:right;"><strong>Environment:</strong></td> <td>x64</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Area:&nbsp;</strong></td> <td>Installation</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="margin-left:30px;text-align:right;"><strong>Issue Number:&nbsp;</strong></td> <td>932100</td> <td></td> </tr> </tbody> </table> <h1>Problem Description</h1> <p>After installing version 12.00.01.40 on top of the prior version, 12.00.00.31 various problems can occur. Most notably, the link to launch Ram Connection from Ram Manager (version 15.09.00.13) is disabled.&nbsp;</p> <h1>Reason</h1> <p>Two dll files&nbsp;are of a smaller version number in v12.00.01.40 than in the prior release and thus these dlls do not get overwritten with the 12.00.01.40 installer.&nbsp; The files are&nbsp;</p> <ul> <li>Bentley.Str.PanelLoad.dll</li> <li>Bentley.Str.YieldingLines.dll&nbsp;</li> </ul> <p>Typically installed to the folder:&nbsp;</p> <ul> <li>C:\Program Files\Bentley\Engineering\RAM Connection</li> </ul> <h1>Solution</h1> <p>Uninstall the program from the Control Panel (all versions) and reinstall the program using the full download from Software Downloads.&nbsp;</p> <p>Deleting the files noted above and reinstalling v12.00.01.40 should also work.</p> <h1>See Also</h1> <p><a href="/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/30658/software-download-instructions" rel="noopener noreferrer" target="_blank">Software Download Instructions</a></p> <p><b><img alt=" " src="/resized-image/__size/189x60/__key/communityserver-wikis-components-files/00-00-00-00-54/pastedimage1530128440674v1.png" /></b></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: 12.00.01.40, installation, RAM Connection, known issue, defect</div> https://communities.bentley.com/products/ram-staad/w/structural_analysis_and_design__wiki/39423/ram-connection-from-manager-disabled-after-update/revision/2Thu, 16 Aug 2018 21:17:42 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:26218d9c-7a56-418f-8bb1-5d984e5f1ca4Seth Guthriehttps://communities.bentley.com/products/ram-staad/w/structural_analysis_and_design__wiki/39423/ram-connection-from-manager-disabled-after-update#commentsRevision 2 posted to RAM | STAAD | ADINA Wiki by Seth Guthrie on 8/16/2018 9:17:42 PM<br /> <table style="background-color:#dce5f0;border:0px solid #dce5f0;width:500px;" align="left" border="0"> <tbody> <tr> <td style="text-align:right;"><b>&nbsp;</b></td> <td style="text-align:left;"><span style="text-decoration:underline;"><strong>Applies To<span style="font-size:medium;">&nbsp;</span></strong></span></td> <td></td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Product:</strong></td> <td>RAM Connection; Ram Manager</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="margin-left:30px;text-align:right;"><strong>First Affected Version:</strong></td> <td>12.00.01.40 (15.09.00.13)</td> <td></td> </tr> <tr> <td style="text-align:right;"></td> <td style="text-align:right;"><strong>Found in Version:</strong></td> <td>12.00.01.40&nbsp;<span>(15.09.00.13)</span></td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Fixed in Version:</strong></td> <td></td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="margin-left:30px;text-align:right;"><strong>Environment:</strong></td> <td>x64</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Area:&nbsp;</strong></td> <td>Installation</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="margin-left:30px;text-align:right;"><strong>Issue Number:&nbsp;</strong></td> <td>932100</td> <td></td> </tr> </tbody> </table> <h1>Problem Description</h1> <p>After installing version 12.00.01.40 on top of the prior version, 12.00.00.31 various problems can occur. Most notably, the link to launch Ram Connection from Ram Manager (version 15.09.00.13) is disabled.&nbsp;</p> <h1>Reason</h1> <p>A problem with our installer framework. Note, this was the first update to the program since the 64 bit version as introduced.&nbsp;</p> <h1>Solution</h1> <p>Uninstall the program from the Control Panel (all versions) and reinstall the program using the full download from Software Downloads.&nbsp;</p> <h1>See Also</h1> <p><a href="/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/30658/software-download-instructions" rel="noopener noreferrer" target="_blank">Software Download Instructions</a></p> <p><b><img alt=" " src="/resized-image/__size/189x60/__key/communityserver-wikis-components-files/00-00-00-00-54/pastedimage1530128440674v1.png" /></b></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: 12.00.01.40, installation, RAM Connection, known issue, defect</div> https://communities.bentley.com/products/ram-staad/w/structural_analysis_and_design__wiki/39423/ram-connection-from-manager-disabled-after-update/revision/1Thu, 16 Aug 2018 21:15:17 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:26218d9c-7a56-418f-8bb1-5d984e5f1ca4Seth Guthriehttps://communities.bentley.com/products/ram-staad/w/structural_analysis_and_design__wiki/39423/ram-connection-from-manager-disabled-after-update#commentsRevision 1 posted to RAM | STAAD | ADINA Wiki by Seth Guthrie on 8/16/2018 9:15:17 PM<br /> <table style="background-color:#dce5f0;border:0px solid #dce5f0;width:500px;" align="left" border="0"> <tbody> <tr> <td style="text-align:right;"><b>&nbsp;</b></td> <td style="text-align:left;"><span style="text-decoration:underline;"><strong>Applies To<span style="font-size:medium;">&nbsp;</span></strong></span></td> <td></td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Product:</strong></td> <td>RAM Connection</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="margin-left:30px;text-align:right;"><strong>First Affected Version:</strong></td> <td>12.00.01.40</td> <td></td> </tr> <tr> <td style="text-align:right;"></td> <td style="text-align:right;"><strong>Found in Version:</strong></td> <td>12.00.01.40</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Fixed in Version:</strong></td> <td></td> <td></td> </tr> <tr> <td style="text-align:right;"><strong></strong></td> <td style="margin-left:30px;text-align:right;"><strong>Environment:</strong></td> <td>x64</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Area:&nbsp;</strong></td> <td>Installation</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="margin-left:30px;text-align:right;"><strong>Issue Number:&nbsp;</strong></td> <td>932100</td> <td></td> </tr> </tbody> </table> <h1>Problem Description</h1> <p>After installing version 12.00.01.40 on top of the prior version 12.00.00.31 various problems can occur. Most notably, the link to launch Ram Connection from Ram Manager (version 15,09.00.13) is disabled.&nbsp;</p> <h1>Reason</h1> <p>A problem with our installer framework. Note, this was the first update to the program since the 64 bit version as introduced.&nbsp;</p> <h1>Solution</h1> <p>Uninstall the program from the Control Panel (all versions) and reinstall the program using the full download from Software Downloads.&nbsp;</p> <h1>See Also</h1> <p><a href="/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/30658/software-download-instructions" rel="noopener noreferrer" target="_blank">Software Download Instructions</a></p> <p><b><img alt=" " src="/resized-image/__size/189x60/__key/communityserver-wikis-components-files/00-00-00-00-54/pastedimage1530128440674v1.png" /></b></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: 12.00.01.40, installation, RAM Connection, known issue, defect</div>