Product:	RAM Connection
Version:	All
Environment:	All
Area:	Installation

Before doing these steps, please back up any custom sections, materials, connections, bolts, and welds as well as any user-created models. The custom sections, materials, connections, bolts, and welds are stored in the Database folder located in one of two locations below. Back up any user-created models that may be saved in the Data folder in one of the two locations below.

RAM Connection v11 and later:

• C:\Users\Seth.Guthrie\AppData\Roaming\Bentley\Engineering\RAM Connection
• C:\ProgramData\Bentley\Engineering\RAM Connection

Important: The Database folder in C:\Program Files\Bentley\Engineering\RAM Connection contains standard elements that come with the program. It does not contain any user-created custom sections, materials, connections, bolts or welds.

Select Control Panel from the Windows Start menu, and open either Add or Remove Programs (Windows XP) or Programs and Features (Windows Vista/7). Uninstall all listings for RAM Connection starting with the most recent.

Then, remove any RAM Connection, RAM Connection.en, RAM Connection.es folders residing in the following locations (if they exist):

• C:\Program Files (x86)\Bentley\Engineering
• C:\Program Files (x86)\Ram
• C:\Documents and Settings\All Users\Application Data\Bentley (Windows XP only)
• C:\Documents and Settings\All Users\Application Data\Bentley\Engineering (Windows XP only)
• C:\ProgramData\Bentley (Windows Vista/7 only)
• C:\ProgramData\Bentley\Engineering (Windows Vista/7 only)
• %USERPROFILE%\Application Data\Bentley\Engineering (Windows XP only)
• %USERPROFILE%\AppData\Roaming\Bentley\Engineering (Windows Vista/7 only)


Finally, reinstall RAM Connection. Restore any custom sections, materials, connections, bolts, and welds by moving the Database folder back to the RAM Connection folder located in one of the two locations below. User-created models that were previously backed up can be restored to the Data folder in one of the two locations below as well, although they can be opened from anywhere.

RAM Connection v11 and later:

• C:\ProgramData\Bentley\Engineering\RAM Connection